Client Services Lead – Banking Experience & Ops

Bank of London; Belfast; On-site; GBP 35,000 - 40,000; Full time

Job summary

A financial services institution in Belfast is seeking a Client Services Manager to ensure high-quality service delivery and client satisfaction. The candidate will lead client servicing activities, manage queries, and drive improvements in service delivery models. A strong background in client service management within banking or financial services is essential. The position offers a competitive salary in a hybrid work environment.

Qualifications

• Proven experience in managing client service delivery in regulated banking or financial services.
• Strong understanding of operational processes in payments, onboarding, or accounting.
• Ability to manage escalations and deliver timely resolutions.

Responsibilities

• Lead day-to-day management of client servicing activity.
• Oversee the team handling client queries and service delivery.
• Partner with teams to enhance service delivery models.
• Identify trends in client feedback to drive improvements.

Skills

Client service management

Operational processes understanding

Stakeholder management

Change leadership

Communication skills

Job description

A financial services institution in Belfast is seeking a Client Services Manager to ensure high-quality service delivery and client satisfaction. The candidate will lead client servicing activities, manage queries, and drive improvements in service delivery models. A strong background in client service management within banking or financial services is essential. The position offers a competitive salary in a hybrid work environment.