Client Services Lead - New Business & Growth

Medlock Partners; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

Medlock Partners is seeking an experienced Client Services Supervisor in Manchester. You will lead a team to deliver exceptional client experiences while managing operations and monitoring KPIs. The role requires strong leadership skills, experience in professional services, and a focus on improving service delivery. This position offers professional growth opportunities and the chance to influence operational improvements. Ideal candidates will possess excellent communication skills and a commercially aware approach.

Qualifications

• Proven experience as a supervisor or team leader, ideally within legal or professional services.
• Strong experience managing KPIs and analysing performance metrics.
• Excellent written and verbal communication skills.
• Highly organised, reliable, detail-focused, and a natural leader.

Responsibilities

• Lead and develop a team of Client Services Executives.
• Monitor KPIs and ensure targets are met.
• Own team outcomes and align decisions with strategy.
• Oversee enquiry assessment processes and manage workflows.
• Maintain communication with senior stakeholders.

Skills

Leadership

Team Management

KPI Management

Analytical Skills

Job description

Medlock Partners is seeking an experienced Client Services Supervisor in Manchester. You will lead a team to deliver exceptional client experiences while managing operations and monitoring KPIs. The role requires strong leadership skills, experience in professional services, and a focus on improving service delivery. This position offers professional growth opportunities and the chance to influence operational improvements. Ideal candidates will possess excellent communication skills and a commercially aware approach.