Client Services Executive (Training on Energy)

Ernest Gordon Recruitment; Newbury; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

10% Bonus

Training

Progression

Company Benefits

Office-based role

Job summary

Ernest Gordon Recruitment is seeking a Client Services Executive (Training on Energy) in Newbury. This role focuses on building strong customer relationships while developing energy industry knowledge. You will receive full training, a clear progression path, and a salary of £28,000 - £35,000, plus a 10% bonus and company benefits.

Working hours are Monday to Friday, 8:30am - 5:00pm. You’ll manage business customer accounts, respond to queries, resolve issues, and look for ways to improve

Qualifications

• Experience in Client Services, Customer Success or Account Management is desirable.
• Confident managing customer relationships, resolving issues and delivering a high standard of service.

Responsibilities

• Manage and develop relationships with existing business customers
• Deliver proactive and reactive customer support
• Handle customer queries, resolve issues and provide ongoing assistance
• Identify opportunities to improve customer satisfaction and retention
• Proactively engage with customers to understand their needs and prevent account issues
• Support customer retention and build long-term relationships

Job description

Client Services Executive (Training on Energy)

£28,000 - £35,000 + Company Benefits + Monday to Friday + 10% Bonus + Training + Progression

Newbury - Office Based

Are you a Client Services Executive or similar, looking for a role offering up to 10% bonus, full training on the energy industry and progression opportunities, where you can develop your industry knowledge, build strong customer relationships and take ownership of customer retention and satisfaction?

This growing energy consultancy works exclusively with businesses across the UK, helping them secure competitive energy contracts and manage their ongoing energy costs. Following significant investment, the business is entering an exciting period of growth, creating opportunities to play a key part in its continued development.

In this role, you will be responsible for delivering a proactive and reactive customer service, supporting business customers throughout their journey. You will build strong relationships, identify potential issues before they arise, resolve customer queries and play a key role in retaining existing accounts and improving customer satisfaction.

This role would suit someone with previous Customer Success, Customer Service or Account Management experience, who is confident managing customer relationships, resolving issues and delivering a high standard of service.

The Role:

• Manage and develop relationships with existing business customers
• Deliver proactive and reactive customer support
• Handle customer queries, resolve issues and provide ongoing assistance
• Identify opportunities to improve customer satisfaction and retention
• Proactively engage with customers to understand their needs and prevent account issues
• Support customer retention and build long-term relationships

Working Hours: Monday to Friday, 8:30am - 5:00pm

The Person:

• Customer Success, Service or Account Management experience
• Commutable to NewburyReference: BBBH27804B

Customer Success, Customer Service, Customer Support, Customer Retention, Account Management, Client Services, Customer Experience, Customer Relations, Energy, Energy Consultancy, Commercial Energy, Utilities, Newbury, Reading, Basingstoke

We are an equal opportunities employer and welcome applications from all suitable candidates.

The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.