Energy Client Success Specialist: Training & Growth

Ernest Gordon Recruitment; Newbury; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

10% Bonus

Training

Progression

Company Benefits

Office-based role

Job summary

Ernest Gordon Recruitment is seeking a Client Services Executive (Training on Energy) in Newbury. This role focuses on building strong customer relationships while developing energy industry knowledge. You will receive full training, a clear progression path, and a salary of £28,000 - £35,000, plus a 10% bonus and company benefits.

Working hours are Monday to Friday, 8:30am - 5:00pm. You’ll manage business customer accounts, respond to queries, resolve issues, and look for ways to improve

Qualifications

• Experience in Client Services, Customer Success or Account Management is desirable.
• Confident managing customer relationships, resolving issues and delivering a high standard of service.

Responsibilities

• Manage and develop relationships with existing business customers
• Deliver proactive and reactive customer support
• Handle customer queries, resolve issues and provide ongoing assistance
• Identify opportunities to improve customer satisfaction and retention
• Proactively engage with customers to understand their needs and prevent account issues
• Support customer retention and build long-term relationships

Job description

Ernest Gordon Recruitment is seeking a Client Services Executive (Training on Energy) in Newbury. This role focuses on building strong customer relationships while developing energy industry knowledge. You will receive full training, a clear progression path, and a salary of £28,000 - £35,000, plus a 10% bonus and company benefits.

Working hours are Monday to Friday, 8:30am - 5:00pm. You’ll manage business customer accounts, respond to queries, resolve issues, and look for ways to improve