Front Of House Receptionist

Proception; Greater London; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

CPD Training

Licence Upskill

Laundry service for uniforms

Cycle to Work Scheme

Social events & activities

Mental health support line

Employee recognition programme

HSF Scheme

Job summary

PROception seeks an experienced Front of House Receptionist for a prestigious Central London Fitzrovia flagship location. You will deliver a warm welcome, provide high-level client care, and support visitors, occupiers and internal associates with a proactive lobby presence.

This full-time role (Mon-Fri days) offers a comprehensive benefits package and an opportunity to contribute to the client experience across reception, concierge and security disciplines.

Qualifications

• Minimum 5 years of verifiable work history.
• SIA Licensed (or willingness to undertake SIA training organized by the company).
• Previous experience in hospitality or a customer service-facing role.
• Excellent interpersonal and communication skills, with a customer-service mindset.

Responsibilities

• Provide a professional first impression and greet visitors.
• Manage reception duties, calls and enquiries.
• Arrange travel for guests as required and provide concierge support.
• Log safety, maintenance and cleaning issues and follow up until resolved.
• Maintain reception area standards and ensure cleanliness and presentation.

Skills

Customer service

Hospitality experience

Interpersonal skills

Communication skills

SIA licensed

Proactive attitude

Confidentiality

Microsoft Office

Team player

Tools

Microsoft Office

Job description

We seek an experienced individual with extensive customer service knowledge who can provide a warm and friendly welcome at the Front of House Reception, within a prestigious Central London Fitzrovia flagship location.

Within this role, you will be required to provide the highest level of client care and personal service to all associates in the clients' business, which includes visitors, occupiers and internal associates and will need to have a proactive attitude as the role requires lobby hosting during busy periods.

This fantastic opportunity operates on a full-time contract working Mon-Fri days.

The pay rate for this role is £16.55 per hour and you will receive 28 days of annual leave, including bank holidays.

At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge, and security. Responsibilities as per below, but not limited to:

Key Responsibilities

Provide a professional first impression, beyond client/visitor expectations

Ensure all visitors and guests experience the full customer journey

Be seen as a visible customer-focused professional by being proactive and greeting clients, guests and visitors where possible

Anticipate and action client requirements in a professional manner and provide a consistently professional service at all times

Engagement in customer events and pop-ups organised by the client for the occupiers

Meeting and greeting occupiers and visitors in the reception/lobby area (not behind the desk) when business volume permits it and engaging with occupiers/visitors offering support and directions.

Observing and logging any safety/maintenance/cleaning issues, reporting them to the appropriate team and following up until they are resolved.

Ensuring that the standards of presentation set by the client are maintained.

Keeping track of the essential items available in reception and order when necessary

Issue visitor passes using agreed sign-in and out policies and procedures

Arranging travel for guests, clients or visitors as and when required.

Manage stock par levels of office stationery and supplies

Ensure the reception area is kept clean, tidy and well-presented at all times.

Handle all incoming telephone calls and enquiries in an efficient and sincere manner

Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas.

Provide administrative support if and when required.

Person Specification

Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player

Is self-disciplined and can work independently using initiative

Holds a true passion for high standards of customer service delivery

Previous experience in hospitality or a customer service-facing role

Excellent interpersonal skills and the ability to interact with people at all levels

SIA Licensed (and, if unlicensed, you will be required to undertake SIA training which is organised through the company)

Consistently well presented in line with company/client standards

Look for opportunities to enhance client/visitor experience

Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail

Maintain and practice a high degree of confidentiality at all times

Computer literate with good email etiquette. The use of concierge and Microsoft systems is an advantage.

5 years of verifiable work history

What We Offer

• A highly competitive salary within the corporate sector
• CPD- Bespoke Training, Learning & Development opportunities
• Licence Upskill- where applicable
• Laundry service for tailored uniform
• Cycle to Work Scheme
• Social events and activities
• Employee mental health assistance helpline
• Recognition schemes including our employee of the month programme
• Employee HSF Scheme

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Front of House Receptionist London, England, GB