Client Services Executive

Ryan, LLC; Manchester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Join a leading company as a Client Services Executive in Manchester, where you'll assist clients with their commercial property portfolios. Enjoy a supportive team environment, comprehensive training, and a flexible work model. This role offers a competitive salary and uncapped commission, with a focus on client engagement and relationship building.

Benefits

Competitive Compensation and Benefits

Home Office Stipend

Business Connectivity Reimbursement

Gym Membership or Equipment Reimbursement

LinkedIn Learning Subscription

Flexible Work Environment

Tuition Reimbursement After One Year

Accelerated Career Path

Unlimited Holiday Allowance

Qualifications

• At least 12 months in a telephone-based role focused on sales.
• Engaging and assertive with a positive attitude.

Responsibilities

• Proactively gather information from clients to maximize savings.
• Clearly communicate processes and manage client expectations.
• Build and maintain strong client relationships.

Skills

Customer Focused

Relationship Building

Goal-Oriented

Excellent Communicator

Tech Savvy

Tools

MS Office

Job description

Why Ryan?

• Competitive Compensation and Benefits
• Home Office Stipend
• Business Connectivity Reimbursement (Phone/Internet)
• Gym Membership or Equipment Reimbursement
• LinkedIn Learning Subscription
• Flexible Work Environment
• Tuition Reimbursement After One Year of Service
• Accelerated Career Path
• Award-Winning Culture & Community Outreach

Are you ready to elevate your career with a dynamic and supportive team? Ryan has an exciting opportunity for a Client Services Executive to join our thriving Client Success team in Manchester. In this role, you'll play a pivotal part in assisting our clients with their commercial property portfolios, helping them maximize potential savings and achieve success

• Full Training Provided: No previous experience within the property tax industry is required—you’ll receive comprehensive industry training to set you up for success.
• Innovative Environment: Be part of a forward-thinking company that values your input and creativity.
• Career Growth: Partner with experienced managers and team leaders to develop a personalized career and personal development plan.
• Supportive Team: Work within a shared service environment where collaboration and mutual support are key.
• Flexible Work Model: Enjoy the best of both worlds with our hybrid working policy—3 days in the office and 2 days working from home each week.
• Generous Holiday Policy: Benefit from our Take What You Need unlimited holiday allowance, designed to give you the flexibility to rest, recharge, and maintain a healthy work-life balance.

Duties and Responsibilities:

• Client Engagement: Proactively gather essential information and documentation from small to medium-sized business clients to enable Ryan to maximize their clients’ savings opportunities
• Expectation Management: Clearly communicate processes and timescales to clients, ensuring transparency and understanding
• Relationship Building: Deliver exceptional service to build and maintain strong client relationships
• Data Accuracy: Keep client records up to date and accurate, reflecting any changes correctly
• Opportunity Identification: Seek renewal and referral opportunities for other Ryan services to ensure all client savings avenues are explored

Education and Experience:

• Positive Attitude: You are engaging, assertive, and bring a positive energy to your role
• Customer Focused: You have at least 12 months of experience in a telephone-based role, working towards targets with a focus on sales, upselling, or cross-selling
• Relationship Building: Your ability to engage in conversation and earn trust is second to none
• Goal-Oriented: You are motivated by delivering outstanding service and achieving targets
• Excellent Communicator: You have an exceptional telephone manner and can compose professional emails and reports

Computer Skills:

• Tech Savvy: Comfortable with MS Office and quick to learn new tools

Salary: £25,750 per year base salary plus an uncapped commission structure.