Client Services Executive

Ryan; Manchester; Hybrid; GBP 26,000; Full time

Job summary

An established industry player is seeking a Client Services Executive to join their dynamic team in Manchester. This role offers a unique opportunity to assist clients in managing their commercial property portfolios while maximizing savings. With a strong emphasis on training and career growth, this forward-thinking company fosters a supportive environment that values creativity and collaboration. Enjoy a flexible hybrid work model and a generous holiday policy, allowing you to maintain a healthy work-life balance. If you're motivated by delivering exceptional service and building lasting relationships, this is the perfect opportunity for you.

Benefits

Competitive Compensation

Home Office Stipend

Business Connectivity Reimbursement

Gym Membership Reimbursement

LinkedIn Learning Subscription

Flexible Work Environment

Tuition Reimbursement

Accelerated Career Path

Unlimited Holiday Policy

Qualifications

• At least 12 months of experience in a telephone-based role.
• Exceptional telephone manner and professional email composition.

Responsibilities

• Proactively gather information from clients to maximize savings.
• Build and maintain strong client relationships.

Skills

Customer Focus

Relationship Building

Communication Skills

Goal Orientation

Positive Attitude

Tools

MS Office

Job description

Why Ryan?

• Competitive Compensation and Benefits
• Home Office Stipend
• Business Connectivity Reimbursement (Phone/Internet)
• Gym Membership or Equipment Reimbursement
• LinkedIn Learning Subscription
• Flexible Work Environment
• Tuition Reimbursement After One Year of Service
• Accelerated Career Path
• Award-Winning Culture & Community Outreach
  
  
  

Are you ready to elevate your career with a dynamic and supportive team? Ryan has an exciting opportunity for a Client Services Executive to join our thriving Client Success team in Manchester. In this role, you'll play a pivotal part in assisting our clients with their commercial property portfolios, helping them maximize potential savings and achieve success.

• Full Training Provided: No previous experience within the property tax industry is required—you’ll receive comprehensive industry training to set you up for success.
• Innovative Environment: Be part of a forward-thinking company that values your input and creativity.
• Career Growth: Partner with experienced managers and team leaders to develop a personalized career and personal development plan.
• Supportive Team: Work within a shared service environment where collaboration and mutual support are key.
• Flexible Work Model: Enjoy the best of both worlds with our hybrid working policy—3 days in the office and 2 days working from home each week.
• Generous Holiday Policy: Benefit from our Take What You Need unlimited holiday allowance, designed to give you the flexibility to rest, recharge, and maintain a healthy work-life balance.
  
  
  

Duties And Responsibilities

• Client Engagement: Proactively gather essential information and documentation from small to medium-sized business clients to enable Ryan to maximize their clients’ savings opportunities.
• Expectation Management: Clearly communicate processes and timescales to clients, ensuring transparency and understanding.
• Relationship Building: Deliver exceptional service to build and maintain strong client relationships.
• Data Accuracy: Keep client records up to date and accurate, reflecting any changes correctly.
• Opportunity Identification: Seek renewal and referral opportunities for other Ryan services to ensure all client savings avenues are explored.
  
  
  

Education And Experience

• Positive Attitude: You are engaging, assertive, and bring a positive energy to your role.
• Customer Focused: You have at least 12 months of experience in a telephone-based role, working towards targets with a focus on sales, upselling, or cross-selling.
• Relationship Building: Your ability to engage in conversation and earn trust is second to none.
• Goal-Oriented: You are motivated by delivering outstanding service and achieving targets.
• Excellent Communicator: You have an exceptional telephone manner and can compose professional emails and reports.
  
  
  

Computer Skills

• Tech Savvy: Comfortable with MS Office and quick to learn new tools.
  
  
  

Salary: £25,750 per year base salary plus an uncapped commission structure.