Client Services Executive

JR United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein renommiertes Unternehmen sucht einen Client Services Executive, der das Bindeglied zwischen Kunden und den rechtlichen Teams bildet. In dieser Rolle sind Sie die erste Anlaufstelle für neue Kunden und gewährleisten einen nahtlosen Übergang von Anfragen zu rechtlicher Unterstützung. Sie werden hervorragenden Kundenservice bieten, Kundeninformationen genau erfassen und die Einarbeitung neuer Kunden unterstützen. Diese spannende Gelegenheit eignet sich sowohl für Jurastudenten als auch für erfahrene Kundenserviceprofis, die ihre Fähigkeiten in einem dynamischen Umfeld anwenden möchten.

Qualifications

• Hervorragende Kommunikationsfähigkeiten, sowohl schriftlich als auch mündlich.
• Erfahrung im Kundenservice oder im Rechtssektor.

Responsibilities

• Erstkontakt für Kundenanfragen und rechtliche Unterstützung.
• Verwaltung von Kundeninformationen und Durchführung von KYC-Prüfungen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Datenmanagement

Detailgenauigkeit

Education

Abschluss in Rechtswissenschaften

Tools

Proclaim

Job description

Social network you want to login/join with:

Are you someone who takes pride in delivering top-tier customer service?

Our client, a highly regarded law firm with multiple award wins, is on the lookout for a Client Services Executive to join their busy and collaborative Client Services team. Whether you're a law graduate looking to gain experience in a legal environment or an experienced customer service professional eager to apply your skills in a new sector, this opportunity could be the perfect fit.

The Role

The Client Services team forms a crucial bridge between clients and the firm's legal teams. As the first point of contact, this team is responsible for ensuring a seamless transition from inquiry to legal support.

As a Client Services Executive, you'll be the face of the firm to new clients, representing its values and maintaining high standards of service throughout the onboarding process.

What You’ll Do

• Deliver excellent customer care by assisting clients with legal inquiries across a range of communication channels.
• Gather and record client details accurately using case management software.
• Liaise with legal teams, ensuring inquiries are directed to the appropriate department promptly.
• Facilitate the onboarding process by conducting KYC checks and opening new client matters.
• Manage your workload effectively, ensuring all tasks and inboxes are actioned and cleared daily.
• Develop a solid understanding of the firm’s legal services and departments.
• Adapt to changing team and business priorities with flexibility and a positive attitude.

What We’re Looking For

• Outstanding communication skills, both written and verbal.
• Highly organised with the ability to manage tasks independently and meet deadlines.
• Strong attention to detail and accurate data entry skills.
• A proven ability to meet and exceed performance targets.
• Previous experience in the legal sector or a similar client-focused role.
• Knowledge of Proclaim or similar case management systems (training provided).

Apply now and take the next step in your career with this fantastic opportunity!