Client Services Executive

Napthens LLP; Lancashire; On-site; GBP 22,000 - 30,000; Full time

Job summary

Napthens LLP is seeking a Client Services Executive at our Head Office in Lancashire. You’ll be the first point of contact for new enquiries, guiding clients to the right legal support and ensuring an outstanding early experience.

You will handle enquiries by phone, email and online channels, provide quotations, manage new business enquiries, build relationships with clients and referrers, and maintain accurate CRM records.

Qualifications

• Excellent communication and organisational skills.
• A professional and confident telephone manner.
• Strong attention to detail.
• Previous customer service or client-facing experience.
• Experience using CRM or case management systems.

Responsibilities

• Handle enquiries by phone, email and online channels
• Provide quotations and information on our services
• Manage and follow up new business enquiries
• Build relationships with clients, referrers and colleagues
• Maintain accurate records and CRM systems

Skills

Excellent communication

Organisational skills

Professional telephone manner

Attention to detail

Customer service experience

Tools

CRM software

Case management systems

Job description

Client Services Executive

Head Office | Full-Time or Part-Time

Looking for a role where great customer service and communication skills make a real difference?

We're looking for a Client Services Executive to join our team. You'll be the first point of contact for new enquiries, helping clients find the right legal support while ensuring they receive an excellent experience from the outset.

What you'll do:

• Handle enquiries by phone, email and online channels
• Provide quotations and information on our services
• Manage and follow up new business enquiries
• Build relationships with clients, referrers and colleagues
• Maintain accurate records and CRM systems

What we're looking for:

• Excellent communication and organisational skills
• A professional and confident telephone manner
• Strong attention to detail
• Previous customer service or client-facing experience
• Experience using CRM or case management systems

Whether you're looking for a full-time or part-time opportunity, we'd love to hear from you.

Join Napthens and help us deliver an outstanding experience for every client.