Client Experience Executive

Napthens LLP; Lancashire; On-site; GBP 22,000 - 30,000; Full time

Job summary

Napthens LLP is seeking a Client Services Executive at our Head Office in Lancashire. You’ll be the first point of contact for new enquiries, guiding clients to the right legal support and ensuring an outstanding early experience.

You will handle enquiries by phone, email and online channels, provide quotations, manage new business enquiries, build relationships with clients and referrers, and maintain accurate CRM records.

Qualifications

• Excellent communication and organisational skills.
• A professional and confident telephone manner.
• Strong attention to detail.
• Previous customer service or client-facing experience.
• Experience using CRM or case management systems.

Responsibilities

• Handle enquiries by phone, email and online channels
• Provide quotations and information on our services
• Manage and follow up new business enquiries
• Build relationships with clients, referrers and colleagues
• Maintain accurate records and CRM systems

Skills

Excellent communication

Organisational skills

Professional telephone manner

Attention to detail

Customer service experience

Tools

CRM software

Case management systems

Job description

Napthens LLP is seeking a Client Services Executive at our Head Office in Lancashire. You’ll be the first point of contact for new enquiries, guiding clients to the right legal support and ensuring an outstanding early experience.

You will handle enquiries by phone, email and online channels, provide quotations, manage new business enquiries, build relationships with clients and referrers, and maintain accurate CRM records.