Client Contact Specialist

Connect Legal Partners; Colchester; Hybrid; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Holiday

Pension

Healthcare

Wellbeing benefits

Flexible working

Job summary

Connect Legal Partners is seeking a proactive professional in Colchester to be the first point of contact for new clients by phone and email. You will qualify enquiries, book lawyer appointments and keep the CRM up to date, passing matters to the correct teams.

The role also involves helping refine how enquiries are handled. The ideal candidate has 1–3 years in client-facing sales or business development, strong communication skills and confidence with MS Office and CRM systems.

Qualifications

• 1–3 years in a client-facing, sales or BD role.
• Strong communication skills and confidence with Microsoft Office.
• CRM systems experience is a plus.
• Legal sector experience is useful but not essential.

Responsibilities

• Be the first point of contact for new clients by phone and email.
• Qualify enquiries and book appointments with lawyers.
• Keep the CRM up to date.
• Pass matters through to the right legal teams.
• Help improve how enquiries are handled.

Skills

Client facing

Sales

Business development

Communication skills

CRM proficiency

MS Office

Tools

CRM systems

Job description

The firm

A well established full service firm with several offices across Essex and the East of England. It acts for local people and businesses across a wide range of legal needs.

The role

You will be the first point of contact for new clients by phone and email. You will qualify enquiries, book appointments with lawyers, keep the CRM up to date and pass matters through to the right legal teams. You will also help improve how enquiries are handled.

What you will need

One to three years in a client facing, sales or business development role, strong communication skills and confidence with Microsoft Office and CRM systems. Legal sector experience is useful but not essential.

What is on offer

• Holiday, pension, healthcare and wellbeing benefits, plus flexible working.