Client Services Coordinator – Winter & Grounds Maintenance

Ground Control; Billericay; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Private GP service

Life insurance

Subsidised gym membership

Holiday buy scheme

Job summary

Ground Control is seeking a Client Services Administrator to support Winter and Grounds Maintenance operations across the UK. You will act as the main contact for client queries, manage quotes and orders, and coordinate reactive and planned work with operational teams.

You’ll work in a fast-paced environment, building strong client relationships, while contributing to process improvements and service delivery across national accounts. A proactive, customer-focused approach is essential.

Qualifications

• Experience in a customer service, client services, administration, coordination or support role.
• A confident communicator who can build positive relationships with clients, customers and colleagues.
• The ability to work independently and remain productive when managing tasks without direct supervision.
• Experience working in fast-paced or high-volume environments where priorities can change quickly.
• Strong organisation skills with the ability to manage multiple tasks while maintaining attention to detail.
• A resilient and adaptable approach, remaining calm and professional during busy periods and seasonal peaks.
• Confidence to identify issues, seek support when needed and communicate effectively with colleagues and managers.
• Good computer literacy and the ability to quickly learn new systems and processes.

Responsibilities

• Act as a key point of contact for client and customer queries, providing timely updates and helping to resolve issues before they escape.
• Coordinate and triage incoming work requests, ensuring urgent jobs are prioritised and directed to the right teams.
• Manage tenders, quotations and purchase orders, helping to keep information accurate and work moving efficiently through the business.
• Support reactive winter maintenance operations, helping teams respond quickly during weather events and periods of increased demand.
• Maintain client systems, portals and internal records, ensuring information is accurate, up to date and accessible.
• Work closely with Contract Managers, Key Account Managers and operational teams to provide a seamless experience for clients.
• Handle routine complaints and service enquiries professionally, using sound judgement and a solutions-focused approach.
• Identify opportunities to improve processes, highlight issues early and contribute to the continuous improvement of the client services function.

Skills

Customer service

Administration

Coordination

Communication

Problem solving

Job description

Ground Control is seeking a Client Services Administrator to support Winter and Grounds Maintenance operations across the UK. You will act as the main contact for client queries, manage quotes and orders, and coordinate reactive and planned work with operational teams.

You’ll work in a fast-paced environment, building strong client relationships, while contributing to process improvements and service delivery across national accounts. A proactive, customer-focused approach is essential.