Client Services Coordinator - Winter & Grounds

UKund Control; Billericay; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary aligned with skills

Pension scheme

Recognition schemes

Private GP service

Life insurance

Subsidised gym membership

Holiday buy scheme

Job summary

Ground Control in the UK is seeking a Client Services Administrator for hybrid working in Billericay. You will coordinate client requests, quotations and reactive works, keeping service levels high across winter and grounds maintenance contracts.

The role focuses on delivering responsive, professional client service, maintaining systems and working with managers to improve processes. You’ll thrive in a fast‑paced environment and balance workload with a customer‑first mindset.

Qualifications

• Experience in a customer service, client services, administration, coordination or support role.
• Confident communicator who can build positive relationships with clients, customers and colleagues.
• Ability to work independently and remain productive without direct supervision.
• Experience in fast-paced or high-volume environments with shifting priorities.
• Strong organisation skills with attention to detail.
• Resilient and adaptable during busy periods and seasonal peaks.
• Identify issues and communicate effectively with colleagues and managers.
• Good computer literacy and quick learner of new systems.

Responsibilities

• Act as a key point of contact for client and customer queries, providing timely updates and resolving issues.
• Coordinate and triage incoming work requests, prioritising urgent jobs and directing to the right teams.
• Manage tenders, quotations and purchase orders to keep information accurate and moving.
• Support reactive winter maintenance operations during weather events and peak periods.
• Maintain client systems, portals and internal records, ensuring data accuracy.
• Work with Contract Managers, Key Account Managers and operations teams to deliver a seamless client experience.
• Handle routine complaints professionally with a solutions-focused approach.
• Identify opportunities to improve processes and contribute to continuous improvement.

Skills

Customer service

Communication

Independent working

Organisation

Fast-paced environment

Relationship building

Tools

MS Office

Job description

Ground Control in the UK is seeking a Client Services Administrator for hybrid working in Billericay. You will coordinate client requests, quotations and reactive works, keeping service levels high across winter and grounds maintenance contracts.

The role focuses on delivering responsive, professional client service, maintaining systems and working with managers to improve processes. You’ll thrive in a fast‑paced environment and balance workload with a customer‑first mindset.