Client Services Administrator

Ground Control; Little Burstead; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

23 days holiday plus bank holidays

Medigold employee support

Free Flu Jabs

Online private GP Service

Free or subsidised national gym memberships

Employee Recognition Scheme

Employee Recognition Scheme

Job summary

A grounds maintenance company in Little Burstead is seeking a proactive Client Services Administrator to manage client accounts and ensure outstanding service delivery. The candidate should be organized and detail-oriented, capable of tracking tenders, quotes, and purchase orders. This role offers competitive salary and benefits, including flexible working options and a dynamic work environment. Join our team and contribute to seamless operations as we expand our client base.

Qualifications

• Strong organisational skills with the ability to manage multiple projects effectively.
• Proficient in client relationship management and providing excellent service.
• Embraces ambiguity and adapts easily to shifting priorities.
• Proficient in Microsoft Office, including Excel and Power BI.

Responsibilities

• Manage tenders ensuring clients are informed throughout the process.
• Review and edit quotes for accuracy and compliance.
• Update purchase orders accurately and support client communications.
• Oversee and complete the Extra Works checklist, ensuring compliance with internal standards. Provide accurate documentation to the Finance team and maintain up-to-date records.
• Regularly update client portals with essential documents, track activity, and ensure all client information is accessible and accurate.

Skills

Client Liaison

Attention to Detail

Team Collaboration

Resilience & Flexibility

Communication

Technical Skills

Tools

Microsoft Office Suite

Excel

Power BI

MS Teams

Job description

Join to apply for the Client Services Administrator role at Ground Control

Winter season (October–April): Shift rotation covering 6am–3pm, 7:30am–4:30pm, 10am–7pm. Includes weekend working and public holidays (rota basis, with time off in lieu).

Are you an organised, detail-oriented professional with a passion for delivering outstanding client service? At Ground Control, we’re looking for a proactive Client Services Administrator to join our team. In this dynamic role, you’ll work closely with Key Account Managers, Contract Managers, Finance, and clients to ensure seamless communication and the efficient management of tenders, quotes, purchase orders, and invoices.

Supporting multiple client accounts, you’ll thrive in a high-volume, varied environment where no two days are the same. From managing seasonal workflows and maintaining client portals to processing tenders and quotes, your contribution will be vital in keeping operations running smoothly and ensuring clients receive an accurate, timely, and professional service.

Key Responsibilities

• Manage and log tenders, coordinating with the relevant Contract Managers to ensure smooth processing. Communicate with clients to keep them informed and engaged throughout the process.
• Review, check, and edit quotes for accuracy, compliance with company standards, and timely delivery to clients. Maintain an organised system for all quote uploads.
• Ensure purchase orders (POs) are updated accurately. Conduct thorough checks for compliance, and support client communications regarding updates and changes.
• Oversee and complete the Extra Works checklist, ensuring compliance with internal standards. Provide accurate documentation to the Finance team and maintain up-to-date records.
• Regularly update client portals with essential documents, track activity, and ensure all client information is accessible and accurate. Address and escape issues as necessary.

What we’re looking for

• Client Liaison: Skilled in managing client relationships and providing excellent service.
• Attention to Detail: Strong organisational skills, with the ability to prioritise tasks and manage multiple projects effectively.
• Team Collaboration: Ability to work collaboratively with both internal teams and external stakeholders to ensure high levels of service and operational efficiency.
• Resilience & Flexibility: Comfortable with ambiguity and change, adapting easily to shifting priorities.
• Communication: Strong communication skills, capable of influencing senior and operational stakeholders and maintaining professional client relations.
• Technical Skills: Proficient in Microsoft Office Suite, including Excel, Power BI, and MS Teams.

Personal Attributes

You approach challenges with a strategic mindset and focus on long-term solutions.

You are self-aware, able to build trust through clear communication, and work well under pressure.

A results-oriented individual, you remain focused on achieving goals and maintaining high standards.

You bring a strong analytical mindset to inform decision-making.

Career Development Focus

We’re committed to supporting your professional growth with clear career paths, training, and tailored development programs, including our GC Leadership Academy, job specific accreditations and higher education opportunities.

Exciting Growth Opportunities

Be part of a rapidly growing company with a dynamic team and expanding client base.

Collaborative Environment

Work in a supportive, engaging, and innovative culture where your contributions are valued.

Competitive Package

Enjoy a competitive salary and benefits package, along with flexible working options, including 23 days holiday, increasing with length of service + bank holidays. Medigold employee support, Free Flu Jabs, Online private GP Service, Free or subsidised national gym memberships, Employee Recognition Scheme.

About Ground Control

Ground Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973, Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland. We deliver a range of services, including grounds maintenance, winter gritting, landscape construction, design, arboriculture, electric vehicle charging point installation to more than 50,000 commercial properties across the UK.

EEO Statement

Ground Control is committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives. We are proud to be an equal opportunities employer and do not discriminate based on sex, age, disability, gender identity, marital status, pregnancy, race, religion or belief, sexual orientation, or any other protected characteristic. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and beyond.