Senior Client Services Coordinator

Ascendant Recruitment; Milton Keynes; On-site; GBP 30,000; Full time

Job summary

A leading recruitment company in Milton Keynes is seeking a Senior Client Services Coordinator to enhance service delivery and support the frontline team. The ideal candidate will have a strong customer service background, leadership skills, and a proactive approach to problem-solving. This permanent position offers an opportunity to shape customer experiences and contribute to operational excellence.

Qualifications

• Strong background in customer service or enquiry-based environments.
• Experience supporting teams through leadership, coaching, or mentoring.
• Excellent communication and problem-solving skills.

Responsibilities

• Handling escalated and complex enquiries via email and chat.
• Coaching team members and supporting onboarding activities.
• Identifying process enhancements to improve service delivery.

Skills

Communication

Problem-solving

Leadership

Data analysis

Tools

Microsoft Dynamics

MS Office

Job description

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Client:

Ascendant Recruitment

Location:

Milton Keynes, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e4dbcf7179f4

Job Views:

4

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Milton Keynes

Permanent

£30,000 per annum

Are you an experienced customer service professional ready to take the next step into a leadership-support role without formal line management? Join our client as a Senior Client Services Coordinator and help them deliver a gold-standard experience for their global customers.

As a Senior Client Services Coordinator, you’ll be a key member of the frontline team, handling complex enquiries, guiding colleagues, and contributing to operational excellence. You’ll combine hands-on service delivery with behind-the-scenes project and process support to drive continuous improvement across the Client Services function.

Our client is committed to empowering professionals and delivering exceptional service. You’ll have the opportunity to shape the customer experience, develop your leadership capabilities, and work on cross-functional initiatives that matter.

As a Senior Client Services Coordinator, your duties will include but are not limited to:

• Handling escalated and complex enquiries across , email, and chat (approx. 20–30% of your time).
• Coaching and supporting team members through day-to-day guidance and knowledge sharing.
• Helping improve service delivery by identifying process enhancements and simplifying the customer journey.
• Supporting onboarding and training activities for new advisors.
• Contributing to internal projects, maintaining knowledge bases, and ensuring data quality.
• Monitoring team activity and escalating service risks or issues as needed.
• Collaborating with other departments to ensure aligned and responsive customer support.

To be a successful Senior Client Services Coordinator you must have:

• A strong background in customer service or enquiry-based environments
• Experience supporting teams through leadership, coaching, or mentoring
• Excellent communication and problem-solving skills
• The ability to use data and insights to drive performance and service quality
• Proficiency with MS Office and CRM systems (ideally Microsoft Dynamics)
• Detail-oriented, proactive, and confident managing priorities

If you feel you have what it takes to be the Senior Client Services Coordinator, please apply today because we'd love to hear from you!

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northamptons leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing and digital marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit ascendantrecruitment.co.uk