Client Services Coordinator

Michael Page; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global and leading logistics organization in Kilburn seeks a professional for a collaborative environment. The role involves liaising with clients, processing shipments, and ensuring compliance while promoting excellence in service. Ideal candidates possess freight forwarding experience and strong communication skills.

Qualifications

• Experience in freight forwarding with operations or customer service.
• Ability to communicate effectively with stakeholders.
• Attention to detail and strong time management.

Responsibilities

• Liaise with clients and internal departments for job updates.
• Process shipments to meet legislative requirements.
• Assist in creating client implementation plans.

Skills

Freight forwarding experience

Knowledge of market regulations

Communication skills

Organized and detail-oriented

Results-oriented

Planning and analytical skills

Proficiency in Microsoft Suite

Job description

Social network you want to login/join with:

A global and leading logistics organisation based in Kilburn, are a passionate and down to earth team who collaborate strongly with colleagues who are committed to delivering exceptional experiences. As well as a competitive salary, and additional leave benefits you'll be encouraged to innovate; you'll work in a collaborative environment knowing your difference will make the difference.

Job Description

• Liaise with Clients and internal departments to meet expectations and update job information sufficiently and in a timely manner
• Timely and accurate processing of all shipments to meet legislative and client requirements
• Monitor and reconcile shipping line issues.
• Coordinate and assist in creating Client implementation plans including, Completing SOPs to meet clients' requirements, liaising with CRM and other department to deliver information management requirements; maintain contact with relevant stakeholders
• Promoting excellence through efficiency, safety, and maintaining legal compliance matters
• Adhere to Chain of Responsibility regulations for goods movement.

Skills & Experience

• Experience in freight forwarding with operations and/or customer service experience is desirable.
• Knowledgeable about freight forwarding requirements, markets, and regulations is an advantage.
• Excellent communication abilities for interactions with department managers, suppliers, clients, and vendors.
• Possesses a methodical, organised, and detail-oriented approach while meeting time requirements.
• Results-oriented and resilient, focused on achieving desired outcomes.
• Strong planning and analytical skills.
• Proficiency in Microsoft Suite.

The Successful Applicant

The successful candidate must possess a strong "can do" approach whilst having the ability to work both autonomously and within a team. A high standard of attention to detail and time management skills are imperative along with the ability to provide a high level of professionalism and customer service to both internal and external stake holders. The working environment a collaborative one where team spirit and open, honest communication is encouraged.