Program Services Coordinator

The Travel Coorporation; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading travel company is looking for an Operations Coordinator to oversee day-to-day operations for Uniworld cruises. This role involves liaising with suppliers, managing feedback from Cruise Managers, and performing general administrative duties. The ideal candidate will have at least 2 years of experience in operations, be proactive, and possess excellent organizational skills.

Benefits

Ongoing opportunities for personal development

Career growth options

Qualifications

• Minimum 2 years experience in Operations, preferably in tourism/hospitality.
• Strong command of English required; additional European languages are advantageous.

Responsibilities

• Act as first point of contact for Cruise Managers and Local Hosts.
• Communicate last-minute changes and handle operational duties.
• Liaise with suppliers and ensure quality performance.

Skills

Organizational skills

Interpersonal skills

Communication

Proactivity

IT skills

Tools

MS Office

Presentation software

MarineXchange (MXP)

Job description

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Responsibilities

1. Being the first point of contact for Cruise Managers and Local Hosts for day-to-day operational business.
2. Communicating last-minute changes to vendors, Cruise Managers, Local Hosts, and ships as needed.
3. Liaising with Suppliers on participation levels and services needed per cruise, readjusting as required.
4. Controlling the quality and performance of suppliers, Cruise Managers, and Local Hosts (assigned ships).
5. Following up on service quality and feedback from Cruise Managers and Local Hosts (assigned ships).
6. Covering emergency duties/phone (including weekends) on a rotational basis.
7. Communicating with international offices/teams to ensure successful delivery of Uniworld cruises/products.
8. Performing general administrative duties, including invoicing queries, deviations, special events/activities, and daily operations for assigned ships.
9. Handling special assignments and projects as delegated.

You

1. Preferably have previous cruise industry experience and knowledge of European rivers/cities.
2. Be an organized and proactive team player capable of working autonomously with outstanding interpersonal skills.
3. Develop strong relationships with shipboard staff, suppliers, and internal departments.
4. Have at least 2 years of experience in Operations; a background in tourism or hospitality and experience with customers and suppliers is preferred.
5. Possess excellent organizational and IT skills (MS Office, presentation software, social media).
6. Experience with MarineXchange (MXP) is a plus but not essential.
7. Have excellent command of English, both written and verbal; knowledge of an additional European language (German, French, or Italian) is advantageous.
8. Be a U.K. citizen or able to provide proof of eligibility to work in the U.K.
9. Desire to be part of The Best!

We Offer

• A company with strong values committed to responsibilities.
• Ongoing opportunities for personal development and career growth.