Patient Services Coordinator

Baxter; Stockport; On-site; GBP 24,000 - 30,000; Full time

Job summary

Baxter, une entreprise pionnière dans la santé, recherche un coordinateur de gestion des prescriptions pour améliorer l'expérience des patients. Le rôle inclut la collaboration avec diverses équipes pour assurer une gestion efficace et un service client exceptionnel. Les candidats doivent faire preuve de flexibilité, d'empathie et posséder une expérience en service client, de préférence dans le domaine de la santé.

Benefits

Équilibre travail-vie personnelle

Engagement envers la diversité et l'inclusion

Qualifications

• Expérience réussie dans des rôles axés sur le service client ou patient.
• Capacité prouvée en service client.
• Expérience préalable dans un cadre pharmaceutique/soins de santé est utile.

Responsibilities

• Coordonner le processus de gestion des prescriptions.
• Répondre aux appels entrants et gérer les commandes de stock.
• Entrer les prescriptions avec précision dans le système de gestion des patients.

Skills

Communication

Flexibilité

Souci du client

Tools

CRM systems

Job description

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This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful, and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

This is where you make life-saving products!

You understand the importance of building relationships, establishing order, and maintaining clear communication channels!

Your Team

Passion, flexibility, and creativity are key traits to success, as is building positive relationships within the business.

You will collaborate with all relevant partners, such as Planning, Warehousing, Sales, and Customers, to build a reliable, consistent, and positive customer experience.

Working hours are Monday to Friday, 08:00 - 16:00 and 10:00 - 18:00 on a weekly rotation.

What are some of the tasks you'll be doing?

This role will coordinate the prescription management process, monitor patient stock levels for medical & ancillary products, process orders for delivery to home patients, and undertake patient account management in line with standard operating procedures, service specifications, and operational KPIs (under the supervision & direction of the Responsible Pharmacist).

• Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries.
• Activate new patients onto the service and coordinate the installation delivery in line with customer requirements.
• Accurately enter prescriptions and directions on the Patient Management System.
• Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription.
• Organise collections and process sales returns within the allocated timeframes.
• Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner.

What you'll bring

• Successful experience in customer service or patient-centric roles.
• Passion, flexibility, and kindness are skills we are looking for to be successful on the job.
• Proven ability within customer service.
• Experience using customer relationship management (CRM) systems.
• Previous experience working in a pharmacy/healthcare setting is helpful.

What we offer:

• High importance placed on work-life balance.
• Dedication to growing and developing an inclusive and diverse workforce.