Client Services Coordinator

Source 4; Greater London; On-site; GBP 30,000 - 33,000; Full time

Job summary

Source 4 is seeking a proactive Client Services Coordinator to join our established international courier company in Chessington.

In this permanent, full-time role you will monitor drivers, liaise with customer service teams, track shipments, and prepare operational reports while ensuring accurate records. The shift pattern is 6:00am-2:00pm and 1:00pm-9:00pm on a rotational basis, with Saturday overtime. Salary is £30K-£33K DOE.

Qualifications

• Experience in transport, logistics or operations preferred.
• Full UK driving licence required.
• Excellent communication and customer service skills.
• Strong IT and Microsoft Office skills, especially Excel.

Responsibilities

• Monitor and manage drivers during daily operations.
• Liaise with customer service teams to provide excellent service.
• Track inbound and outbound shipments and deliveries.
• Use Verizon tracking systems to monitor vehicles and driver activity.
• Manage operational issues including delays and rescheduling.
• Prepare operational reports and maintain records.
• Support driver management and ensure policy compliance.
• Coordinate with UK stations and international partners.
• Undertake ad-hoc driving duties when required.

Skills

Customer service

Organisation

Communication

Microsoft Office

Excel

UK geography

Driving licence

Tools

Verizon tracking

Job description

Client Services Coordinator

Location: Chessington, KT6

Salary: £30K - £33K DOE

Type: Permanent, Full Time

Shift Pattern

6:00am-2:00pm and 1:00pm-9:00pm on a rotational basis

Must be flexible and available to work both shifts

Saturday shift twice per month, paid at overtime

We are looking for a proactive and organised Client Services Coordinator to join our clients established international courier company.

Key Responsibilities

• Monitor and manage drivers throughout daily operations
• Liaise with customer service teams and provide excellent customer service
• Monitor inbound and outbound shipments and deliveries
• Use Verizon tracking systems to monitor vehicles and driver activity
• Manage operational issues including delays, breakdowns and rescheduling
• Prepare operational reports and maintain accurate records
• Support driver management and ensure compliance with company procedures
• Coordinate with UK stations and international partners
• Undertake ad-hoc driving duties when required

About You

• Experience in transport, logistics or operations preferred.
• Good geographical knowledge of the UK
• Excellent communication, organisation and customer service skills
• Good IT and Microsoft Office skills
• Excellent Excel skills
• Able to work under pressure and manage changing priorities
• Full UK driving licence required
• Flexible, reliable and proactive
• French speaking is an advantage

Due to the high-value nature of our cargo, successful applicants will be subject to thorough background checks.

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview