Customer Account & Sales Support Coordinator

Oyster Recruitment Limited; Andover; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Free on-site parking

Company pension

23 days holiday + bank holidays

Quarterly growth bonus

Job summary

Oyster Recruitment Limited is seeking a commercially minded Customer Account & Sales Support Coordinator in Andover. You will be the link between customers, the sales team and operations, handling enquiries, orders and quotes while spotting opportunities to grow accounts.

You will build strong client relationships, support quotations and proposals, and ensure CRM records are accurate. A proactive, customer-focused approach is essential to succeed.

Qualifications

• Experience in customer service, sales support, account coordination or a similar role.
• Confident communication and telephone skills.
• Strong organisation and attention to detail.
• Commercial awareness and the ability to spot opportunities.
• A proactive, customer focused approach.
• Strong problem solving and relationship building skills.

Responsibilities

• Manage customer enquiries, orders and requests.
• Build strong relationships with existing and prospective customers.
• Support the sales team with quotations, proposals, samples and trials.
• Follow up enquiries and sales opportunities.
• Identify opportunities to grow and develop customer accounts.
• Process orders and maintain accurate CRM records.
• Coordinate with sales, operations, finance and logistics teams.
• Handle customer queries and complaints through to resolution.
• Support customer onboarding and account development.
• Prepare reports and share customer feedback.

Skills

Customer service

Sales support

Account coordination

Relationship building

CRM software

Tools

CRM software

Job description

Are you a commercially minded customer service or sales support professional who enjoys building relationships and spotting opportunities?

Our client is looking for a Customer Account & Sales Support Coordinator to play a key role in supporting customers, assisting the sales team and helping to develop existing and new business.

This is a varied role where you will be the first point of contact for customers and the essential link between the sales team and operations. You'll manage enquiries, process orders, support sales activities and identify opportunities to grow customer accounts and delivering excellent customer service.

What You’ll Be Doing

• Manage customer enquiries, orders and requests
• Build strong relationships with existing and prospective customers
• Support the sales team with quotations, proposals, samples and trials
• Follow up enquiries and sales opportunities
• Identify opportunities to grow and develop customer accounts
• Process orders and maintain accurate CRM records
• Coordinate with sales, operations, finance and logistics teams
• Handle customer queries and complaints through to resolution
• Support customer onboarding and account development
• Prepare reports and share customer feedback

Who They’re Looking For:

• Experience in customer service, sales support, account coordination or a similar role
• Confident communication and telephone skills
• Strong organisation and attention to detail
• Commercial awareness and the ability to spot opportunities
• A proactive, customer focused approach
• Strong problem solving and relationship building skills
• Ability to manage priorities and take ownership
• 23 days holiday plus bank holidays (increasing with service)
• Company pension
• Free on-site parking
• Modern facilities with a friendly and supportive team culture
• Quarterly company growth bonus scheme
• Opportunities for continuous personal growth and development

Great customer relationships don’t happen by accident. If you’re proactive, commercially minded and enjoy turning conversations into opportunities, we want to hear from you