Client Services Co-ordinator with Data

TN United Kingdom; Derby; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established community-based organization is seeking a Client Services Co-ordinator with Data Entry expertise to enhance its customer service delivery. This full-time role offers the chance to work in a dynamic environment, supporting Aboriginal and Torres Strait Islander clients. The position requires a commitment to cultural sensitivity and the ability to manage multiple tasks efficiently. The organization values professional growth, offering flexible working conditions, paid study leave, and the opportunity to develop networks within the community. Join a team dedicated to making a positive impact and advancing justice and equity for clients.

Benefits

Flexible working conditions

Paid study leave

Professional development opportunities

Qualifications

• Experience in providing services to Aboriginal and Torres Strait Islander clients.
• Ability to complete online documents and manage client data.

Responsibilities

• Provide pleasant, culturally competent service at reception.
• Complete operational support tasks including managing supplies and client communications.

Skills

Customer Service

Data Entry

Microsoft Office

Database Management

Client Coordination

Communication Skills

Education

Certificate III in Business/Customer Service

Tools

Multi-line Phone System

Job description

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Client Services Co-ordinator with Data, Normanton

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Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

e36767d0af9a

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

You are applying for the position of Client Services Co-ordinator with Data with Aboriginal & Torres Strait Islander Legal Service. Please fill in your details below to submit an application for this position. Please note ATSILS utilises 3rd party background checking services.

This position is located in: Normanton

POSITION DESCRIPTION– PD037 -extract

Client Services Co-ordinator with Data Entry

Full Time

About us - read more at www.atsils.org.au/jobs

ATSILS is a not-for-profit, community-based organisation that delivers innovative, professional criminal, civil and family law services to Aboriginal and Torres Strait Islander clients throughout Queensland.

We are 50 years old, and have 300 staff including a specialist Through Care service to complement our legal services. We are fully government funded, and this Admin role is tied to ongoing funding, currently set to 30 June 2025.

In addition to working in a dynamic office environment, opportunity also exists to proceed further in the various areas of Administration and Court Support Officer work. ATSILS offers flexible conditions, a 35-hour working week, paid study leave after a qualifying period and good performance, plus other benefits.

You will also be provided with the opportunity to develop networks within and outside the organisation to assist in the efficient and seamless delivery of services to our clients and their families.

Selection Criteria

ESSENTIAL CRITERIA (6)

1. Values: alignment to the values and vision of ATSILS and an appreciation of and sensitivity to the challenges our clients have faced, and continue to face, in their fight for and their right to justice and equity.
2. Qualifications: Certificate III in Business/Customer Service: or equivalent is essential. Experience in providing services to Aboriginal and Torres Strait Islander clients and families is highly regarded.
3. Client service and data co-ordination: have the capacity to provide a pleasant, culturally competent service at reception using a multi-line phone system and being thorough in completing multiple tasks. Also have a positive and helpful approach to compliance, safety and security. Ability to show initiative and to prioritise competing responsibilities is well regarded. Confidence with accurate message taking, tracking, and sending with reliable records is a core requirement of the role.
4. Document production: capacity to complete online documents for lodgement, or the ability to rapidly gain the knowledge of completing online applications, type correspondence and familiarity with Microsoft Office. Database – experience with database management systems including entering client data, updating and collation of reports on a regular basis is required.
5. Operational support: in providing practical operational support, including dealing with clients, visitors, service providers, incoming and outgoing calls, mail, ordering and monitoring supplies and phone use, arranging repairs and cleaning services.
6. Security and safety: a willingness to undergo a Criminal Record Check to achieve a National Police Certificate (Australia-wide Disclosable Criminal History). Candidates may be required to disclose misconduct (criminal convictions, prosecution investigations etc.,) that prevent an ATSILS Security Clearance in relation to any conviction for Fraud or other dishonesty related criminal offences. To this end, a preferred candidate must be prepared to consent to a Criminal History Check being conducted (if requested). A criminal history does not automatically preclude selection for interview. A preliminary check can be discussed with the Human Resources Manager after a candidate has been shortlisted for interview.

DESIRABLE CRITERIA (3)

1. Current First Aid Certificate, Workplace Health and Safety Representative training or Emergency Services qualifications;
2. Further qualifications or current enrolment in applicable tertiary courses;
3. Experience in an Aboriginal and/or Torres Strait Islander service, Aboriginality and/or Torres Strait Islander identification.