Head of Client Services - innovative marketing tech platform

TN United Kingdom; West Yorkshire; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative marketing tech platform is seeking a Head of Client Services to lead key client relationships and drive performance. This exciting role offers the chance to work with some of the UK's most loved brands, ensuring their needs are met through excellent communication and strategic insights. The successful candidate will thrive in a collaborative environment, leveraging data to uncover new opportunities and enhance client satisfaction. Join a forward-thinking business that values its people and offers exceptional career development prospects.

Benefits

Career Development Opportunities

Great Work Environment

Qualifications

• Proven experience in client services, ideally within a tech agency.
• Success in client growth and increasing client spend.

Responsibilities

• Lead key client relationships and maintain excellent communication.
• Analyze client feedback to improve services and processes.

Skills

Client Relationship Management

Communication Skills

Data Analysis

Marketing Strategy

Education

Bachelor's Degree

Job description

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Head of Client Services - innovative marketing tech platform, West Yorkshire

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Client:

Page Personnel

Location:

West Yorkshire, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

b1021489d79c

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

• Intelligent, cutting edge, innovative, forward thinking business
• Opportunity to work with some of the UK's most loved brands

About Our Client

Proud to be Yorkshire, this business delivers intelligent, cutting edge, innovative, forward-thinking products for their clients—helping them create long-lasting relationships. They work with some of the most well-known consumer brands in the UK.

Job Description

• Lead on key client relationships, maintaining excellent communication and keeping clients informed about product developments
• Build and maintain strong relationships with key clients and stakeholders to understand their needs and ensure expectations are met
• Understand and ensure compliance with contractual requirements
• Oversee client requests and coordinate with departments to deliver effectively
• Lead client meetings and drive performance across product and marketing
• Ensure the business's technological and data capabilities align with client needs
• Provide client insights by reviewing data reports, analyzing trends, and identifying commercial opportunities
• Drive new revenue opportunities with clients and partners
• Monitor and analyze client feedback to improve services and processes continuously
• Plan and oversee new marketing initiatives collaboratively with marketing teams
• Attend conferences and industry events

The Successful Applicant

We seek candidates with proven experience in a client services role, ideally within a tech agency, delivering complex solutions for clients or similar media and marketing agencies. Demonstrated success in client and account growth, increasing client spend through identifying new opportunities, is essential. A natural relationship builder, you will be a trusted and influential stakeholder both internally and externally.

What's on Offer

A genuinely great place to work— a Yorkshire-based business that values its people and offers excellent career development opportunities.