Client Services Associate: Climate Action & Impact

Climate Impact Partners; Greater London; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday

Private Health Insurance

Enhanced Pension

Bonus Scheme

Parental Leave

Green Commute

Summer Fridays

Working from Abroad

Modern London office

Job summary

Climate Impact Partners is seeking a Client Services Associate to ensure high-quality client support after the sale, from onboarding through renewal. You will own a portfolio of relationships, work with the Strategic Account Management team, and help shape the function as one of the first hires in this area.

The role requires a confident client-facing presence, strong written communication, and proactive collaboration to build scalable processes and templates for the Go to Market team.

Qualifications

• Experience in a client-facing role with direct client communication.
• Ability to manage client relationships and defined processes independently.
• Comfort working cross-functionally and resolving client needs efficiently.

Responsibilities

• Act as the named Client Services Associate for a portfolio of accounts alongside the Strategic Account Manager.
• Build strong relationships with client contacts at an operational level.
• Manage onboarding communications and draft onboarding emails from templates.
• Ensure onboarding steps are completed accurately and on time.
• Handle inbound client queries and route commercial matters appropriately.
• Ensure timely, professional responses to client queries.

Skills

Client relationship management

Cross-functional collaboration

Written communication

Attention to detail

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Job description

Climate Impact Partners is seeking a Client Services Associate to ensure high-quality client support after the sale, from onboarding through renewal. You will own a portfolio of relationships, work with the Strategic Account Management team, and help shape the function as one of the first hires in this area.

The role requires a confident client-facing presence, strong written communication, and proactive collaboration to build scalable processes and templates for the Go to Market team.