Client Services Assistant

Monstera Talent; Colchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Full training from day one

One-to-one coaching

Progression to management

Friendly team environment

Job summary

Monstera Talent is seeking a Client Services Assistant in Colchester to be the friendly front line for customers, with full training from day one and a clear route into management.

You'll build rapport, explain services clearly, and ensure every customer leaves happy. No previous experience required; the role offers progression, coaching, and a supportive team as you grow with the company.

Qualifications

• Excellent communication with customers.
• Reliable and punctual.
• Willingness to learn and be trained.
• Able to work in a team.

Responsibilities

• Speak with customers face to face and build rapport quickly.
• Explain products and services in a clear, friendly way.
• Answer questions and resolve customer queries on the spot.
• Keep accurate records of customer conversations and sign-ups.
• Work alongside your team to hit shared daily and weekly goals.
• Represent our client professionally at all times.

Skills

Strong communication

Reliable

Ambition to progress into management

Job description

Client Services Assistant

Location: Colchester, Essex

If you’re the person friends come to when they need something sorted, you already have the main skill for this job. Our client is looking for a Client Services Assistant in Chelmsford to be the friendly, reliable face their customers deal with, with full training from day one and a clear route into management.

About our client

Our client is a growing business based in Chelmsford, working with customers across Essex. They pride themselves on great service and on developing their people from within.

Why this role stands out

• A clear path to a managerial position, with progression based on your performance, not how long you’ve been there
• Full training and ongoing coaching, so you’re never left to figure things out alone
• A supportive team that invests in your development from your very first week

The role

As a Client Services Assistant, you’ll look after customers from their first conversation onwards: answering questions, explaining services clearly and making sure every customer leaves happy. It’s a people-focused role where good communication and a positive attitude matter more than past experience.

What you’ll do

• Speak with customers face to face and build rapport quickly
• Explain products and services in a clear, friendly way
• Answer questions and resolve customer queries on the spot
• Keep accurate records of customer conversations and sign‑ups
• Work alongside your team to hit shared daily and weekly goals
• Represent our client professionally at all times

What success looks like

• First month: fully trained, confident talking to customers and working independently
• By three months: a go-to person for customer queries, consistently delivering great service
• By six months: working towards a managerial position, supporting new starters and developing your leadership skills

What our client is looking for

• Strong communication skills and a friendly, confident manner
• A positive attitude and willingness to learn
• Reliability and good timekeeping
• Ambition to progress into management
• The right to work in the UK
• No experience needed. If you’ve worked in hospitality, retail, a call centre, played team sport or volunteered, you already have the core skills for this role.

What you’ll get

• £580 – £750 per week OTE, earnings are performance based
• Full training from day one
• One-to-one coaching and ongoing development
• A clear progression route into management
• Leadership and people‑management skills you’ll keep for your whole career
• A friendly, supportive team environment