Customer Experience Advisor

Monstera Talent; Ipswich; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Full training

Buddy support

One-to-one coaching

Clear route into management

Job summary

Monstera Talent invites applications for a Customer Experience Advisor in Ipswich. You will spend your day meeting new customers, listening to needs, and guiding them through options with a focus on making each interaction positive. Training is provided and a fast track to management is possible within six months.

No prior customer experience is required; you will be supported by a buddy and a structured progression plan. Your success is rewarded with performance-based pay and ongoing coaching.

Qualifications

• You don’t need previous customer experience.
• Right to work in the UK.

Responsibilities

• Be the first point of contact for customers and make them feel welcome
• Listen carefully to understand what each customer needs
• Recommend the right products or services and explain the benefits clearly
• Turn customer concerns into positive outcomes
• Log customer details and outcomes accurately
• Share what you’re hearing from customers to help the team improve

Job description

Customer Experience Advisor

Location: Colchester, Essex

Picture a job where no two days feel the same, where you’re talking to new people every day and your pay reflects how well you do. That’s what our client in Ipswich is offering their new Customer Experience Advisor, along with a route into management within six months.

Who you’ll be working with

Our client is an Ipswich-based business serving customers across Suffolk. Their team is close-knit and ambitious, and many of their current leaders started in exactly this role.

A typical day

You’ll start with a quick team catch‑up to set goals for the day, then spend most of your time out with customers. That could mean helping someone understand their options, sorting out a query they’ve been stuck on, or simply making sure they feel looked after. By the end of the day, you’ll have spoken to dozens of people and know you’ve made a difference to each one.

Your responsibilities

• Be the first point of contact for customers and make them feel welcome
• Listen carefully to understand what each customer needs
• Recommend the right products or services and explain the benefits clearly
• Turn customer concerns into positive outcomes
• Log customer details and outcomes accurately
• Share what you’re hearing from customers to help the team improve

How your pay works

Your pay is performance‑related, so your effort is directly reflected in what you earn. On‑target earnings are £570 – £700 per week, and the more customers you help, the more you take home. Full training means you’ll know exactly how to hit your targets from the start.

Your first six months

• Month one: learning the ropes with full training and a buddy to support you
• Month three: handling customers confidently and building your earnings
• Month six: working towards a managerial position, leading by example and coaching newer team members

You’ll fit right in if you…

• Love meeting new people and can strike up a conversation easily
• Stay calm and solution‑focused when things get busy
• Are motivated by being rewarded for your results
• Want a career with real progression, not just a job
• Have the right to work in the UK

You don’t need previous customer experience. Hospitality, retail, call centre work, team sport or volunteering all give you the skills to succeed here.

What’s in it for you

• Performance‑related pay with OTE of £570 – £700 per week
• Full training and a dedicated buddy when you start
• Regular one‑to‑one coaching
• A clear route into management within six months
• A team that celebrates each other’s wins

Keywords: customer experience advisor, customer service advisor, customer care, face‑to‑face, hospitality, retail, problem solving, listening skills, performance‑related pay, entry level, no experience needed, management progression