Client Services Administrator

Investigo; Slough; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

24/7 Private medical insurance

28 days holiday

Matched pension contributions

Employee discount platform

Annual bonus scheme

Job summary

Investigo, working with a leading London law firm, is seeking a Client Services Administrator. The role is office-based, Monday–Friday, 9am–5pm (or 9:30am–5:30pm on alternating weeks).

You will be the first point of contact for clients and stakeholders, delivering excellent service while supporting day-to-day office operations. Key responsibilities include managing calls, coordinating meetings, maintaining confidential records, and front-of-house support.

Qualifications

• Experience in administration, customer service, reception or client-facing support roles.
• Highly organised with excellent attention to detail.
• Confident, professional communicator with proactive attitude.
• Proficient with Microsoft Office and general IT systems.

Responsibilities

• Handle incoming telephone enquiries and direct calls.
• Coordinate meetings and follow-up arrangements.
• Maintain confidential client information and records.
• Monitor shared inboxes and escalate enquiries when required.
• Provide outstanding customer service to clients and external stakeholders.
• Support front-of-house duties including welcoming visitors and preparing meeting rooms.
• Assist with admin tasks such as post, couriers, scanning, and document management.

Skills

Administration

Customer service

Reception

Client-facing support

Communication

Tools

Microsoft Office

IT systems

Job description

Company Overview

I'm partnering with a leading London Law Firm with an outstanding reputation for delivering specialist advice to businesses and individuals across the UK and internationally. Known for its collaborative culture, employee-focused approach, and commitment to excellence, the firm offers a supportive environment where employees are encouraged to develop and grow their careers.

The Role

Due to continued growth, an opportunity has arisen for a Client Services Administrator to join the team. Acting as the first point of contact for clients and stakeholders, you will play a vital role in delivering an exceptional service whilst supporting the smooth day-to-day running of the office. This is a full-time, office-based role, Monday-Friday in the office (9am-5pm and 9:30-5:30pm alternating weeks).

Key Responsibilities

• Managing and responding to incoming telephone enquiries
• Directing calls and taking accurate messages
• Coordinating meetings and follow-up arrangements
• Maintaining confidential client information and records
• Monitoring shared inboxes and escalating enquiries where required
• Providing outstanding customer service to clients and external stakeholders
• Supporting front-of-house duties when needed, including welcoming visitors and preparing meeting rooms
• Assisting with admin tasks such as post, couriers, scanning, and document management

Role Requirements

• Highly organised with excellent attention to detail
• A confident and professional communicator
• Proactive with a positive, can-do attitude
• Comfortable managing multiple priorities in a busy environment
• Experienced in administration, customer service, reception, or client-facing support roles
• Proficient with Microsoft Office and general IT systems

In Return

• Salary up to £28,000 (depending on experience) + annual bonus scheme
• 28 days holiday + bank holidays + additional birthday leave
• Private medical insurance
• Matched pension contributions
• Employee discount platform
• Supportive and collaborative working environment