Client Support Assistant

GEM Partnership; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Pension contribution

Private medical

Holiday buy/sell

Job summary

GEM Partnership in London is seeking an ambitious Executive Support Administrator to join our London HQ. The role sits at the heart of day-to-day client service activity, supporting the Client Support Executives and Directors by keeping engagements well organised, records up to date, and meetings effectively supported.

Hybrid working, base salary plus bonus. You will handle client onboarding, scheduling, expenses, travel coordination, invoicing and data quality.

Qualifications

• Experience in office support administration, ideally in professional services with client-facing duties.
• Diary management and travel booking experience.
• Strong organisation and communication skills.
• IT literate with MS Office proficiency.
• Adaptable, resilient and eager to learn.

Responsibilities

• Client and engagement administration for a portfolio of client contracts and engagements.
• Systems and technology administration, maintaining client records, data quality and compliance.
• Financial process coordination including invoicing and time recording.
• General team support and process improvement.

Skills

Office administration

Diary management

Travel booking

Organisation

Communication

Adaptability

Client service

Education

Level 3 qualification in Business Administration/Office Administration/Secretarial Studies

Tools

MS Office Suite

Job description

The Role

Salary: Competitive Base + Bonus + Excellent Benefits
Location: London (hybrid working)

My client is a rapidly growing international main market listed organisation offering a range of solutions to the global Financial & Professional Services sector. As part of their exciting growth plans a new opportunity now exists for an ambitious client or Executive Support Administrator / Assistant to join one of their well established and growing client services teams based in the London HQ.

You would play a vital role in providing the operational and administrative backbone that keeps client engagements running smoothly. This role sits at the heart of day-to-day client service activity, supporting our Client Support Executives and Directors by ensuring engagements are well organised, records are kept up to date and meetings are effectively supported. It spans client and team administration, systems management and financial processes.

This is an excellent opportunity for someone looking to build a meaningful career in professional services. You will be closely supported by our Client Support Executives, their Line Manager and the wider services team, and we actively encourage curiosity, on-the-job learning and a genuine interest in using technology to do the role well.

Responsibilities

• Client and engagement administration for a portfolio of client contracts and ongoing engagements, which would include client onboarding and contractual administration, supporting the scheduling of client and engagement meetings, expenses and travel coordination and producing reports.
• Systems and technology administration, which would include maintaining client records, data quality and compliance to standards, technology adoption support and system changes.
• Financial process coordination including invoicing and credit process support, time recording activities and query resolution.
• General team support activities, internal team collaboration and process improvement.

The Person

• Experience in office support administration, ideally in a professional, legal or consultancy services led environment with client facing obligations.
• Diary management and travel booking experience.
• Good organisation skills, written and verbal communication.
• IT literate with good MS Office suite application experience.
• Adaptable, resilient, willing to learn, and committed to excellent client service.
• Level 3 qualification in Business Administration, Office Administration, Secretarial Studies or a related course would be helpful, but not essential.

This is a fantastic opportunity to join a prominent organisation at an exciting time with genuine opportunities for career development and progression. Alongside their compelling salary and bonus, they also offer a very generous pension contribution, private medical and the ability to 'buy and sell' holidays. The role is based from their London office, offering hybrid working with 3 days in the office once the probationary period has been completed.