Client Services & Front Office Administrator

Investigo; Greater London; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Private medical insurance

Matched pension contributions

Employee discount platform

Birthday leave

Job summary

London Law Firm is recruiting a Client Services Administrator to act as the first point of contact for clients and stakeholders, delivering exceptional service and supporting the daily office operations in a full-time, office-based role in London. The position runs Monday to Friday, 9am-5pm with alternating 9:30-5:30 weeks.

The role requires strong organisational skills, professional communication, and experience in administration, customer service or reception, with proficiency in Microsoft

Qualifications

• Experience in administration, customer service, reception or client-facing support roles.
• Proficient with Microsoft Office and IT systems.
• Highly organized with excellent attention to detail and a professional communicator.

Responsibilities

• Managing and responding to incoming telephone enquiries.
• Directing calls and taking accurate messages.
• Coordinating meetings and follow-up arrangements.
• Maintaining confidential client information and records.
• Monitoring shared inboxes and escalating enquiries where required.
• Providing outstanding customer service to clients and external stakeholders.
• Supporting front-of-house duties when needed, including welcoming visitors and preparing meeting rooms.
• Assisting with admin tasks such as post, couriers, scanning and document management.

Skills

Customer service

Administration

Reception

Microsoft Office

Tools

Microsoft Office

Job description

London Law Firm is recruiting a Client Services Administrator to act as the first point of contact for clients and stakeholders, delivering exceptional service and supporting the daily office operations in a full-time, office-based role in London. The position runs Monday to Friday, 9am-5pm with alternating 9:30-5:30 weeks.

The role requires strong organisational skills, professional communication, and experience in administration, customer service or reception, with proficiency in Microsoft