Client Services Administrator

Bristow and Sutor Group; Sheffield; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Welcoming working environment

Casual smart dress code

Company pension

On-site parking

Employee Assistance Programme

Christmas Savings Scheme

Discount scheme for colleagues

Death in service benefit

Performance rewards

Job summary

Bristow and Sutor Group, based in offices just north of Sheffield City Centre, is seeking a detail-oriented administrator to join Credit Style’s local team. This full-time role involves processing inbound and outbound post, emails, invoices, and client communications in a busy environment.

You will support the Client Services and legal teams, manage case updates, and assist with deliveries and office tasks. A professional approach, confidentiality, and good English are essential.

Qualifications

• Good attention to detail and problem solving.
• Excellent written and spoken English.
• Able to work as part of a team and communicate effectively.
• Proficiency with Microsoft Office programmes.

Responsibilities

• Process inbound post and upload to case management system, including returned mail.
• Process outbound post and correspondence.
• Action emails and requests into the team inbox.
• Apply cheque payments to case management system and post to bank.
• Maintain case management system with updates for clients.
• Move queries and responses between our and clients’ case management systems.
• Import updates from suppliers to the case management system.
• Print and post legal documents for the legal team.
• Send invoices to clients.
• Review closed accounts and determine actions.
• Review accounts to highlight complaints and subject access requests.
• Review accounts flagged as conflicts of interest.
• Locate accounts with unverified correspondence and upload to the case.
• Review accounts to obtain additional contact details.
• Admin support for Client Services, legal and collections teams.
• Handle deliveries, office visitors, and distribution of stationery.

Skills

Attention to detail

Problem solving

Excellent written and spoken English

Communication skills

Team player

Microsoft Office

Tools

Microsoft Office

Job description

Company Description

As part of our ambitious growth plans, we are looking to strengthen our team based from offices just north of Sheffield City Centre. Credit Style is part of the Bristow & Sutor Group – employing over 500 people, in debt recovery, throughout the UK.

We work with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts.

Key elements of the role will include:

• Processing of inbound post and uploading to our cast management system, including returned mail
• Processing outbound post and correspondence
• Actioning emails and requests into the team inbox
• Applying cheque payments to our case management system and posting them to our bank
• Maintain case management system with a range of types of updates, including actioning requested by our clients
• Process the movement of queries and responses between ours and our clients case management systems
• Importing updates from our suppliers onto our case management system
• Printing and posting legal documentation for our legal team
• Sending out invoices to our clients
• Reviewing closed accounts where correspondence is received to decide on whether action is required or not
• Reviewing accounts where correspondence received to highlight complaints and subject access requests to the appropriate teams
• Reviewing accounts flagged as conflict of interests
• Locating accounts where unverified correspondence is received and uploading to the case
• Reviewing accounts to obtain additional contact details
• Admin support for the remainder of the Client Services team, plus our legal team and collection team as required
• Handling deliveries, visitors to the office, and distribution of stationary

The Person

Able to prioritise tasks, work on own initiative and complete work to a satisfactory standard. Will be well organized, able to demonstrate a professional and diplomatic approach and understand the importance of confidentiality.

Skills Needed:

• Good attention to detail.
• Problem solving and identifying solutions to issues.
• Excellent written and spoken English.
• Approachable team player with good communication skills.
• Flexible
• Working knowledge of Microsoft Office programmes

Full Training and Career Development

Benefits

• Welcoming working environment
• Casual smart dress code
• Company pension
• Colleague discount scheme
• Christmas Savings Scheme
• Free on-site parking
• Employee Assistance Programme
• Attractive bonus, incentives and performance rewards
• Death in service benefit
• This is an on-site role and requires attendance at our office during normal working hours

This is a full-time permanent role based from our Sheffield Offices (S3 Post Code Area) 37.5 hours per week and there will be a need to attend the office as requested.

Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment.

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.

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