Legal Collector

Bristow and Sutor Group; Sheffield; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Full Training and Career Development

Fruit and Daily Refreshment Offering

Company Pension Scheme

On Site Parking

Life Assurance Plan

Hybrid Role (3 days in the office)

Job summary

Credit Style, part of Bristow and Sutor Group, is seeking a dedicated debt recovery administrator near Sheffield. You will negotiate commitments, monitor arrangements and manage a case diary to ensure timely resolutions.

This full-time role offers a basic salary of £24,785 plus a monthly bonus up to £500, with opportunities for progression and further qualifications, subject to DBS and CCJ background checks before an offer. Hybrid role after probation.

Qualifications

• Negotiation skills to resolve overdue accounts.
• Good IT skills and ability to adapt to new systems.
• Strong problem solving and communication abilities.
• Ability to work to targets and maintain professionalism on calls.

Responsibilities

• Negotiate commitments to resolve overdue accounts.
• Monitor arrangements and commitments for timely resolution.
• Manage a case management diary and take follow up actions.
• Review pre-legal debts for suitability for court proceedings.
• Initiate county court actions for debt recovery and progress to judgment.
• Coordinate with courts, enforcement agencies and suppliers.
• Review and rectify cases failing automated processes.
• Make and receive collection calls with professional manner.
• Be able to work well in a team and independently.
• Maintain accuracy and high quality in work.
• Demonstrate integrity and good conduct as required by the SRA.
• Exhibit strong and reliable work ethic.

Skills

Negotiation

Telephone etiquette

IT skills

Problem solving

Communication

Teamwork

Integrity

Work ethic

Job description

Company

As part of our growth plans, Credit Style are looking to strengthen our team based in offices just north of Sheffield City Centre. We are part of the Bristow & Sutor Group – employing over 500 people, in debt recovery, throughout the UK.

Basic salary of £24,785 + monthly bonus of up to £500. Opportunity to progress career path and gain further qualifications available.

Key elements of the role will include:

• 1. Negotiate commitments to resolve overdue accounts.
• 2. Monitor arrangements and commitments to ensure timely resolution.
• 3. Manage a case management diary system to take appropriate follow up action.
• 4. Review pre-legal debts to ensure suitability and readiness for legal proceedings
• 5. Initiate county court legal actions for debt recovery and progress to judgment and enforcement through our in-house case management system, to include applications to the court.
• 6. Work with courts, enforcement agencies and other suppliers to ensure high standards of service are maintained at all times.
• 7. Review and rectify cases that have failed the automated legal process.
• 8. Make and receive collection telephone calls whilst maintaining a professional telephone manner.
• 9. Good team worker, but also be comfortable working alone.
• 10. An ability to work accurately and to a high quality.
• 11. Be a person of integrity and good conduct as required by the SRA.
• 12. Have a strong and reliable work ethic.

To be successful in the role you will need to demonstrate:

• Good IT skills – able to adapt and use new systems
• Problem solving skills - able to look for solutions and agree these with customers
• Confidence in making and receiving telephone calls
• A willingness to learn
• Clear communication capabilities – both written and verbal
• The ability to work to targets – earning more based on success
• Confidence to deal with a variety of people in different situations

This a full-time permanent role working 37.5 hours a week, Monday to Friday, based in our Sheffield offices (S3 postcode area)

Basic salary of £24,785 + monthly bonus

• Full Training and Career Development
• Fruit and Daily Refreshment Offering
• Company Pension Scheme
• On Site Parking
• Life Assurance Plan
• Hybrid Role (3 days in the office) upon successful completion of probation period

The successful applicant would be required to undertake a DBS and CCJ check and other background checks before an offer of employment is made.

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.

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