Legal Collector

Debt Recovery Plus Ltd; Sheffield; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Training & Career Development

Pension Scheme

On-site Parking

Life Assurance

Job summary

Credit Style, based just north of Sheffield, is hiring a Debt Recovery Advisor to negotiate and manage overdue accounts. The role is full-time, 37.5 hours weekly, with a hybrid pattern after probation and a base salary of £24,785 plus monthly bonuses up to £500.

You will handle court actions, liaise with courts and agencies, maintain case diaries, and provide accurate, high-quality service while aiming to improve recoveries. The office is in the S3 postcode area.

Qualifications

• Experience negotiating overdue accounts and resolving debts.
• Proven ability to meet targets and deadlines.
• Strong communication, written and verbal.
• Willingness to learn and adapt to new systems.
• Ability to work in a small team and independently.

Responsibilities

• Negotiate commitments to resolve overdue accounts and monitor arrangements.
• Manage a case diary and ensure timely follow-up actions.
• Initiate county court actions for debt recovery when needed.
• Liaise with courts, enforcement agencies and suppliers to maintain service standards.
• Maintain high accuracy and integrity in all dealings with debtors.

Skills

Negotiation skills

Telephone skills

Problem solving

Communication skills

Willingness to learn

Target-driven

Teamwork & independence

Job description

Company:

As part of our growth plans, Credit Style are looking to strengthen our team based in offices just north of Sheffield City Centre. We are part of the Bristow & Sutor Group – employing over 500 people, in debt recovery, throughout the UK.

Basic salary of £24,785 + monthly bonus of up to £500. Opportunity to progress career path and gain further qualifications available.

Key elements of the role will include:

1. Negotiate commitments to resolve overdue accounts.

2. Monitor arrangements and commitments to ensure timely resolution.

3. Manage a case management diary system to take appropriate follow up action.

4. Review pre-legal debts to ensure suitability and readiness for legal proceedings

5. Initiate county court legal actions for debt recovery and progress to judgment and enforcement through our in-house case management system, to include applications to the court.

6. Work with courts, enforcement agencies and other suppliers to ensure high standards of service are maintained at all times.

7. Review and rectify cases that have failed the automated legal process.

8. Make and receive collection telephone calls whilst maintaining a professional telephone manner.

9. Good team worker, but also be comfortable working alone.

10. An ability to work accurately and to a high quality.

11. Be a person of integrity and good conduct as required by the SRA.

12. Have a strong and reliable work ethic.

To be successful in the role you will need to demonstrate:

• Good IT skills – able to adapt and use new systems
• Problem solving skills - able to look for solutions and agree these with customers
• Confidence in making and receiving telephone calls
• A willingness to learn
• Clear communication capabilities – both written and verbal
• The ability to work to targets – earning more based on success
• Confidence to deal with a variety of people in different situations

This a full-time permanent role working 37.5 hours a week, Monday to Friday, based in our Sheffield offices (S3 postcode area)

Basic salary of £24,785 + monthly bonus

Full Training and Career Development

Fruit and Daily Refreshment Offering

Company Pension Scheme

On Site Parking

Life Assurance Plan

Hybrid Role (3 days in the office) upon successful completion of probation period

The successful applicant would be required to undertake a DBS and CCJ check and other background checks before an offer of employment is made.

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.

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