Office-Based Debt Recovery Client Services Specialist

Bristow and Sutor Group; Sheffield; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Welcoming working environment

Casual smart dress code

Company pension

On-site parking

Employee Assistance Programme

Christmas Savings Scheme

Discount scheme for colleagues

Death in service benefit

Performance rewards

Job summary

Bristow and Sutor Group, based in offices just north of Sheffield City Centre, is seeking a detail-oriented administrator to join Credit Style’s local team. This full-time role involves processing inbound and outbound post, emails, invoices, and client communications in a busy environment.

You will support the Client Services and legal teams, manage case updates, and assist with deliveries and office tasks. A professional approach, confidentiality, and good English are essential.

Qualifications

• Good attention to detail and problem solving.
• Excellent written and spoken English.
• Able to work as part of a team and communicate effectively.
• Proficiency with Microsoft Office programmes.

Responsibilities

• Process inbound post and upload to case management system, including returned mail.
• Process outbound post and correspondence.
• Action emails and requests into the team inbox.
• Apply cheque payments to case management system and post to bank.
• Maintain case management system with updates for clients.
• Move queries and responses between our and clients’ case management systems.
• Import updates from suppliers to the case management system.
• Print and post legal documents for the legal team.
• Send invoices to clients.
• Review closed accounts and determine actions.
• Review accounts to highlight complaints and subject access requests.
• Review accounts flagged as conflicts of interest.
• Locate accounts with unverified correspondence and upload to the case.
• Review accounts to obtain additional contact details.
• Admin support for Client Services, legal and collections teams.
• Handle deliveries, office visitors, and distribution of stationery.

Skills

Attention to detail

Problem solving

Excellent written and spoken English

Communication skills

Team player

Microsoft Office

Tools

Microsoft Office

Job description

Bristow and Sutor Group, based in offices just north of Sheffield City Centre, is seeking a detail-oriented administrator to join Credit Style’s local team. This full-time role involves processing inbound and outbound post, emails, invoices, and client communications in a busy environment.

You will support the Client Services and legal teams, manage case updates, and assist with deliveries and office tasks. A professional approach, confidentiality, and good English are essential.