Client Services Administrator

TN United Kingdom; London; On-site; GBP 28,000; Full time

Job summary

Ein etabliertes Gesundheitsunternehmen sucht einen Client Services Administrator, der die Kundenreise verbessert und einen hervorragenden Kundenservice bietet. In dieser spannenden Rolle sind Sie das Gesicht des Unternehmens und verantwortlich für die Begrüßung von Besuchern sowie die Bearbeitung von Anfragen. Mit einem starken Fokus auf Teamarbeit und Kommunikation tragen Sie dazu bei, dass jeder Kunde eine positive Erfahrung hat. Das Unternehmen bietet ein unterstützendes Umfeld, in dem Sie wachsen und sich weiterentwickeln können. Wenn Sie leidenschaftlich daran interessiert sind, anderen zu helfen und einen Unterschied zu machen, ist dies die perfekte Gelegenheit für Sie.

Benefits

Kostenlose Fitnessstudio-Mitgliedschaft

Gesundheitsuntersuchungen

Einzelhandelsrabatte

Pensionsoptionen

Qualifications

• Erfahrung im Kundenservice und exzellente Kommunikationsfähigkeiten.
• Starke IT-Fähigkeiten, insbesondere in Excel, PowerPoint und Word.

Responsibilities

• Begrüßung von Besuchern und Gewährleistung eines reibungslosen Empfangs.
• Bearbeitung von Kundenanfragen und Buchungen mit hoher Genauigkeit.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

IT-Fähigkeiten

Aufmerksamkeit für Details

Tools

Excel

PowerPoint

Word

Job description

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JP Morgan Medical Centre | Canary Wharf/Victoria Embankment | Permanent | Full Time

Salary: Up to £27,352.00 per annum, depending on experience

Hours: 40 hours per week

Working hours: Monday to Friday, 08:15 to 17:15

Note: You will not be required to work Bank Holidays or weekends.

At Nuffield Health, the UK's largest healthcare charity, everything we give our patients, members, and customers is made possible by our dedicated team. We value your passion, warmth, and drive to make a difference. Whether it's advancing connected health, helping the nation, transforming experiences, or building your career, we support your growth. Join our journey. It starts with you.

We are seeking a Client Services Administrator with experience in a customer service environment and excellent communication skills. The ideal candidate is a team player, capable of multitasking with attention to detail and flexibility. Strong IT skills, including proficiency in Excel, PowerPoint, and Word, are essential.

Your role involves meeting and greeting visitors, ensuring smooth reception operations, and prioritizing the client's journey. Providing excellent customer service is crucial.

The Client Services team handles client inquiries, appointments, and bookings with high standards of accuracy and customer focus.

As our Client Services Administrator, you will:

• Play a key role in enhancing the 'Customer Journey' through continual review and improvement
• Communicate effectively with clients and staff, both face-to-face and via phone and written correspondence
• Collaborate closely with all departments to ensure consistent and professional service delivery
• Tour prospective clients around the facilities
• Complete monthly KPIs

To succeed, you will need:

• Exceptional organizational skills
• The ability to multitask
• A friendly and approachable manner
• Professionalism and courtesy
• Natural problem-solving skills with keen attention to detail

Our Benefits

We want you to enjoy coming to work, feeling healthy, happy, and valued. Our benefits package includes fitness, lifestyle, health, and wellbeing rewards such as free gym membership, health assessments, retail discounts, and pension options. At Nuffield Health, we care about what matters to you.

Join us

Apply early as applications are reviewed upon receipt, and the position may close early if we receive high volumes of applications. We look forward to your application.