Client Services Administrator

University of Cambridge; Cambridge; On-site; GBP 24,000 - 27,000; Full time

Job summary

Eine spannende Gelegenheit für einen freundlichen und effektiven Administrator im Client Services Team des Queen's Veterinary School Hospital. In dieser Vollzeitstelle sind Sie der erste Kontaktpunkt für Kunden und bieten erstklassigen Kundenservice. Die Rolle umfasst die Bearbeitung von Anrufen und E-Mails, das Buchen von Terminen sowie die Zusammenarbeit mit einem engagierten Team von Fachleuten. Das Unternehmen bietet ein unterstützendes Umfeld mit zahlreichen Vorteilen, darunter großzügige Urlaubsregelungen und ein umfassendes Wohlfühlprogramm. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist diese Position ideal für Sie.

Benefits

Generöse bezahlte Jahresurlaube

Betriebliche Altersvorsorge

Familienfreundliche Richtlinien

Zugang zu einem Personalentwicklungs-Team

Wohlfühlprogramm

Mitarbeiterrabatte

Fahrrad-Leasing

Reisegelddarlehen

Augenpflege-Voucher

Rabattierte Fitnessmitgliedschaft

Qualifications

• Erfahrung in einer administrativen Rolle mit Kundenkontakt.
• Fähigkeit, professionelle Beziehungen im Team aufzubauen.

Responsibilities

• Erster Ansprechpartner für Kunden im Kleintierkrankenhaus.
• Verarbeitung von Anrufen, E-Mails und Terminbuchungen.

Skills

Kundenservice

Microsoft Office

Organisation

Detailgenauigkeit

Job description

We have an exciting opportunity for a personable and effective administrator to work in the Client Services function of the Queen's Veterinary School Hospital (QVSH). This position is full-time and operates on a rota system to cover the hospital reception's opening hours, which are currently Monday to Friday, 8:00am to 7:00pm.

The Client Service Administrator is the first point of contact within the Small Animal Hospital aiming to provide a first-class customer service, rotating between front desk and telephone to provide all front-of-house services, therefore a friendly, calm and confident communicator is essential. You will be responsible for receiving incoming calls and emails, processing payments, booking appointments, and liaising with clients, referring veterinary practices, QVSH clinicians, nurses and students. You should have experience of working in a busy administrative role, have excellent customer care skills, be numerate, accurate and have an eye for detail.

You must be efficient and experienced in Microsoft Office packages and have the ability to establish professional and effective working relationships with the wider team. Excellent organisation skills, attention to detail and flexibility are all essential parts of the role.

In return, we offer an encouraging and nurturing environment and have a dedicated team of clinicians and nurses who are committed to providing the best care for our patients.

Benefits:

• Generous paid annual leave including bank holidays
• Defined benefit pension scheme
• Enhanced family friendly policies
• Access to a dedicated Personal and Professional Development team
• Wellness programme including Occupational Health team and Staff counselling
• Staff discount scheme including shopping vouchers
• Cycle to work scheme
• Travel to work loans
• Eye care voucher scheme
• Discounted gym membership

There may also be a requirement to participate in a weekend working, for which additional remuneration will be made in line with the University Policy.

For informal enquiries please contact the Clinical HR Team, by email on: [e-mail]. Please quote reference PP45802 on your application and in any correspondence about this vacancy.

To apply online for this vacancy and to view further information about the role, please click the 'Apply' button above.

Please outline in your job application how you meet the essential criteria set out in the Further Particulars.

Further particulars for the role and information about the Department visit: www.vet.cam.ac.uk.

Closing date for applications: Midnight on 11th of May.

Interviews will be held on the 21st of May.

We reserve the right to close this vacancy early if we receive sufficient applications or extend it if we do not receive a sufficient number of applications. Therefore, if you are interested, please submit your application as early as possible.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

£24,344 to £26,942 per annum