Client Services Administrator

Henderson Loggie; Dundee; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

31 days holiday

Pension contribution

Life insurance

Training Academy

Birthday gift

Perkbox discounts

Professional subscriptions

Social activities

Enhanced paid leave

Job summary

Henderson Loggie in Dundee is seeking a friendly Client Services Administrator to support reception, office administration, and facilities. You will welcome clients and handle calls, manage meeting rooms, organise refreshments, and ensure a smooth day-to-day office operation.

The role requires excellent English, strong IT skills (Excel), and a proactive, service-oriented mindset in a busy environment. A competitive salary and robust benefits are provided.

Qualifications

• Demonstrate your ability to provide remarkable customer service.
• Be educated to Higher Level (or equivalent) with a strong pass in English.
• Friendly, approachable, and confident when dealing with people at all levels.
• Highly organised with excellent attention to detail.
• Professional and customer-focused, with a genuine desire to provide outstanding service.
• Able to manage multiple tasks and prioritise effectively in a busy environment.
• Proactive, reliable, and willing to take ownership of day-to-day office responsibilities.
• Comfortable working in a role that combines reception, administration, facilities, and client service duties.
• Proficient in IT, with a strong command of Excel and other Microsoft Office software.

Responsibilities

• Welcome clients, visitors, and guests in a warm, professional, and friendly manner.
• Answer incoming telephone calls promptly and professionally, directing enquiries and taking accurate messages where required.
• Maintain a professional, organised, and welcoming reception and front-of-house environment.
• Manage meeting room bookings and hospitality arrangements, including preparing refreshments, organising lunches, and ensuring rooms are fully prepared before meetings and restored afterwards.
• Handle incoming and outgoing mail, including daily trips to the Post Office when required.
• Support the Administration Manager with monitoring office inventory levels.
• Order and replenish stationery, printer paper, kitchen supplies, and other office essentials.
• Liaise with suppliers to ensure office requirements are met efficiently and cost-effectively.
• Assist with general facilities duties to maintain a safe, clean, and professional working environment.
• Carry out routine office checks, including fire exit inspections.
• Ensure meeting rooms, kitchen areas, and communal spaces remain tidy, well-stocked, and presentable.
• Replenish tea, coffee, stationery, and hospitality supplies as needed.
• Clean and maintain office equipment, including coffee machines and kitchen facilities.

Skills

Customer service

Multitasking

Communication

People skills

Education

Higher Level English

Tools

Microsoft Excel

Job description

Dundee

At Henderson Loggie, we firmly believe that our people are what make us truly exceptional among our competitors. Their talent and commitment are what set us apart, enabling us to deliver exceptional advice and service across a broad range of services we offer, as well as the collaborative and welcoming working environment we foster.

We are looking for a professional, friendly, and proactive Client Services Administrator to join our team. This is a varied and hands-on role that sits at the heart of our office, providing exceptional service to both internal colleagues and external clients.

As the first point of contact for visitors and callers, you will play a key role in creating a positive and professional experience while ensuring the smooth day-to-day running of our office environment.

Client Services & Reception

• Welcome clients, visitors, and guests in a warm, professional, and friendly manner.
• Answer incoming telephone calls promptly and professionally, directing enquiries and taking accurate messages where required.
• Maintain a professional, organised, and welcoming reception and front-of-house environment.
• Manage meeting room bookings and hospitality arrangements, including preparing refreshments, organising lunches, and ensuring rooms are fully prepared before meetings and restored afterwards.
• Handle incoming and outgoing mail, including daily trips to the Post Office when required.

Office Administration & Facilities Support

• Support the Administration Manager with monitoring office inventory levels.
• Order and replenish stationery, printer paper, kitchen supplies, and other office essentials.
• Liaise with suppliers to ensure office requirements are met efficiently and cost-effectively.
• Assist with general facilities duties to maintain a safe, clean, and professional working environment.
• Carry out routine office checks, including fire exit inspections.
• Ensure meeting rooms, kitchen areas, and communal spaces remain tidy, well-stocked, and presentable.
• Replenish tea, coffee, stationery, and hospitality supplies as needed.
• Clean and maintain office equipment, including coffee machines and kitchen facilities.

About You

• Demonstrate your ability to provide remarkable customer service.
• Be educated to Higher Level (or equivalent) with a strong pass in English.
• Friendly, approachable, and confident when dealing with people at all levels.
• Highly organised with excellent attention to detail.
• Professional and customer-focused, with a genuine desire to provide outstanding service.
• Able to manage multiple tasks and prioritise effectively in a busy environment.
• Proactive, reliable, and willing to take ownership of day-to-day office responsibilities.
• Comfortable working in a role that combines reception, administration, facilities, and client service duties.
• Proficient in IT, with a strong command of Excel and other Microsoft Office software.

What You Can Expect

• A competitive salary.
• 31 days holiday per year.
• Holiday buy and sell scheme.
• Generous pension contribution and life insurance scheme.
• Continuous training and support via The Henderson Loggie Training Academy.
• Birthday gift and Perkbox – discounts on supermarket, travel, retail, leisure and much more.
• Professional Subscriptions.
• Team and office wide social activities.
• Enhanced paid leave (Maternity/Paternity/ Adoption/Bereavement & Compassionate Leave & Company Sick Pay).

At Henderson Loggie, we embrace diversity and equality. We’re committed to treating all current and prospective employees equally and do not tolerate any form of discrimination. We strive to create a diverse and inclusive workplace, and we strongly encourage individuals from various backgrounds to apply and become part of our amazing firm.