Client Account Administrator

John Shepherd Sales & Lettings; City of Edinburgh; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Smart spending app discounts

Employee assistance programme

Smart tech scheme

Cycle2Work scheme

Enhanced family leave

Competitive base pay + bonuses

Loyalty and celebrations

Job summary

DJ Alexander, part of Lomond, covers Edinburgh with a team of over 300 staff. A permanent Client Account Administrator role in Edinburgh offers Mon-Fri, 9am-5pm, with a salary from £23,500 per annum.

Join a busy Accounts & Property Support Team handling day-to-day financial operations for letting services, processing invoices, and supporting landlords and tenants with their queries.

Qualifications

• Ideally 1 year Property Management experience but not essential.
• Friendly and professional with clients.
• Excellent written and oral communication.
• Meticulous attention to detail.
• Strong administrative and organizational skills.
• IT proficient and able to work in the UK.

Responsibilities

• Accounts & Property Support Team handles day-to-day financial operations for lettings to ensure rent payments are collected and paid to clients.
• Oversee various office activities and property support processes.
• Manage property management inquiries from landlords and tenants.
• Handle invoices from third party contractors and bills from local authorities/utility suppliers.
• Respond to landlord, tenant, and contractor queries.
• Assist with ad hoc data entry tasks.

Skills

Property management

Customer service

Administrative skills

Job description

Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, St. Andrews, Dundee and Aberdeen with over 300 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.

Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Client Account Administrator. This is a permanent position located in our city centre office, Edinburgh. You'll enjoy a work week of Monday to Friday 9am - 5pm. The salary on offer is from £23,500pa.

What the job involves for a Client Account Administrator: -

• Accounts & Property Support Team is responsible for the day-to-day financial operations for our letting business to ensure all rent payments are collected and paid to our clients.
• As well as this, the department undertakes several supplementary property support processes. This is a highly varied role where you will be responsible for overseeing various activities throughout the office.
• This challenging role will put you on the front line, managing a range of property management tasks including maintaining customer service levels through managing the enquiries that come in from landlords and tenants.
• These will be in various forms or email and telephone. Making sure colleagues in managing the overall workload to ensure we deliver expectational customer service.
• Responsible forProcessing invoices received from third party contractors
• Processing bills from local authorities and utility suppliers
• Dealing with landlord, tenant, and contractor queries
• Other payment processing
• Assisting with Ad hoc data entry tasks

We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:-

You need these qualifications and experience:

• Ideally 1 years Property Management Experience but not essential
• Friendly and professional manner when dealing with clients
• Able to provide excellent customer service
• Great oral and written communications skills
• Meticulous attention to detail
• Strong administrative and organizational skills
• IT proficient
• You might have the current legal right to work in the UK without restrictions

Here's what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We've got you covered with that important pension pot.
• We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So, work hard, and then socialise even harder!

We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you.