Pensions Administration Manager

Hymans Robertson; Glasgow; Hybrid; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Flexible benefits package

Mental health support

Professional development (Mentoring &学

Mentoring and Aspire learning portal

Volunteer leave (3 days)

Birthday leave

Hybrid working

Job summary

Hymans Robertson is seeking an Administration Manager to join the Client Services team across Birmingham, Edinburgh or Glasgow. You will lead a portfolio of TPA clients, manage administration teams, build strong client relationships and ensure delivery of high-quality services.

The role combines people leadership, client management and operational oversight to support business objectives and client outcomes, with a focus on regulatory compliance and process improvements.

Qualifications

• GCSE/Scottish Highers Maths and English (or equivalent).
• A recognised professional qualification, or relevant pensions experience.
• Strong experience managing workflows, projects and service delivery in a TPA or similar environment.
• Good understanding of pensions legislation, administration best practice, service standards and regulatory requirements.
• Experience collaborating with pensioner payroll teams and wider stakeholders.
• Commercial awareness with understanding of client needs and business objectives.

Responsibilities

• Managing a portfolio of TPA clients and building strong relationships.
• Leading and developing administration teams to ensure performance and service excellence.
• Overseeing client service delivery to meet service levels and quality standards.
• Managing client projects and annual service plans, including regulatory changes.
• Escalating complex issues and driving resolutions and improvements.
• Overseeing profitability, fee reviews, billing and out-of-scope work.

Skills

Leadership

Client management

Pensions knowledge

Communication skills

Strategic planning

Education

GCSE/Scottish Highers Maths & English

Professional qualification or pensions experience

Job description

The Vacancy

Our Third Party Administration (TPA) department is a dynamic administration team with a varied portfolio of clients. The team plays a key role in delivering a market-leading service to clients and members across Defined Benefit (DB), Defined Contribution (DC) and CARE pension arrangements. An exciting opportunity is available to join this department as a Administration Manager within the Client Services team in Birmingham, Edinburgh or Glasgow.

What will the role involve?

We're looking for a people-focused leader to manage a portfolio of TPA clients, ensuring the delivery of high-quality administration services while driving client satisfaction, team performance and commercial success. Working closely with clients, trustees, advisers and internal stakeholders, you'll lead administration teams, build strong client relationships and support the delivery of our business objectives. This is an excellent opportunity to combine people leadership, client management and operational oversight in a role where you'll have a real impact on both client outcomes and team development.

Key Responsibilities Include

• Managing a portfolio of TPA clients, building strong relationships and ensuring the delivery of high-quality administration services.
• Leading and developing administration teams, supporting performance, capability and service excellence.
• Overseeing client service delivery, ensuring service levels, quality standards and client expectations are consistently met.
• Managing client projects and annual service plans, including scheme events, regulatory changes and ad hoc initiatives.
• Acting as an escalation point for complex client issues, complaints and service matters, driving effective resolutions and continuous improvement.
• Taking responsibility for the commercial performance of client accounts, including profitability, fee reviews, billing and out-of-scope work.
• Supporting business development activities, including proposals, pitches and identifying opportunities to expand services.
• Providing technical expertise on complex pensions administration matters and ensuring services remain aligned with legislative and regulatory developments.
• Driving operational improvements, process efficiencies and best practice across administration services.
• Supporting recruitment, coaching and development activities, helping colleagues grow and succeed.
• Deputising for senior leaders when required and representing the team with clients and key stakeholders.
• Travelling to other Hymans Robertson offices and client locations as required.

A more detailed list of requirements for this position is available within the role profile – which is available on request.

What’s required to succeed in this role?

• GCSE / Scottish Highers (or equivalent) in Maths and English, or equivalent relevant experience.
• A recognised professional qualification, or relevant pensions experience.
• Strong experience managing workflows, projects and service delivery within a Third Party Administration or similar environment.
• Good understanding of pensions legislation, administration best practice, service standards and regulatory requirements.
• Experience working collaboratively with pensioner payroll teams and wider stakeholders.
• Commercial awareness, with an understanding of client needs, service delivery and business objectives.
• Strong leadership skills, with a commitment to developing, supporting and empowering colleagues.
• Excellent communication and influencing skills, with the ability to build strong relationships and gain stakeholder buy-in.
• A collaborative and inclusive approach, with a focus on teamwork and continuous improvement.
• Proactive in personal development and passionate about supporting the growth and success of others.

We would also encourage applications from candidates who perhaps do not possess all the attributes and experience listed above but are competent with the majority and would be able to quickly develop the additional skills and experience required in post with our full support. We would also love to hear about other knowledge and experience you may have that is not listed but could be of interest.

What’s on offer?

In addition to a competitive salary and access to a profit share scheme, the following benefits are available:

• A flexible benefits package tailored to individual lifestyle and needs.
• A collaborative and supportive working environment where ideas are encouraged.
• On-site mental health and wellbeing support.
• Opportunities for personal and professional development, including mentoring and access to the Aspire learning portal.
• Regular social activities, three days of paid volunteering leave annually, and a day’s leave to celebrate a birthday.
• Hybrid working, with an expectation of two in-office days per week.
• A flexible working window between 7am and 7pm.

About Us

Together, we’ve been building better futures for over 100 years. For our people, our clients and their people, our communities and the environment.

We thrive on tackling complex problems. And we believe those problems are best solved by diverse teams – diverse in skills, approaches and backgrounds. Our independence lets our people be themselves and think freely, while working in a collaborative, supportive environment. We love innovative, independent thinking and want everyone to share their ideas.

Working alongside employers, trustees and financial services institutions, we offer pensions, investments, benefits and risk consulting services, as well as data and technology solutions. With over 1000 employees and counting, we’re one of the leading consultancies in our field and are proud to be recognised by numerous industry awards.

We’re committed to developing our people and encourage everyone to carve out their own career path. We’ve many colleagues who started out in one team in the business and have ended up somewhere completely different, having had the chance to develop new skills and explore new passions.

We are continually working to improve our inclusive culture and employ diverse talent. We therefore welcome applications from people from all backgrounds, which includes but isn’t limited to: age, disability, ethnic heritage, gender, marital or civil partnership status, neurodiversity, religion, sexual orientation, and socio-economic background.

Our hybrid working model offers the best of both worlds – home working as well as a fun, collaborative office environment - meaning flexible working patterns to accommodate individual needs.

If you need any assistance in relation to a personal requirement, medical condition or neurological difference during our selection process then please let us know.

Together, we can make this the best job you’ll ever have.

We Offer

Our culture

We live and breathe our four values – friendly, confident, partnering and straightforward – and genuinely care about out people, clients, community and the environment.

Job satisfaction

Every employee can genuinely make a difference and contribute towards achieving our purpose – together, building better futures. Whether that’s helping our clients build more secure financial futures, using your 3 days volunteering or helping us reduce our carbon footprint.

Reward and wellbeing

We offer competitive salaries, a share of company profits and an award-winning benefits package. We also take your mental, physical, social and financial wellbeing seriously, both in and outside of work.

Flexible working

We trust our people to work in a pattern that suits their circumstances with a healthy balance of home and office working.

Latest technology

We use the most up-to-date technology and software to match our ground-breaking business solutions that make life easier for us and our clients.

Career development

There is no linear path – learning opportunities are plentiful and empower you to carve out your own career.