Customer Service Administrator

Pertemps; Bidford on Avon CP; On-site; GBP 23,000 - 25,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen proaktiven und freundlichen Kundenservice-Administrator, der in einem lebhaften Team in Bidford-on-Avon arbeitet. In dieser Rolle sind Sie der erste Ansprechpartner für Kunden und spielen eine Schlüsselrolle bei der Bereitstellung eines hohen Servicestandards. Sie sind verantwortlich für die Pflege von Kundenbeziehungen, die Unterstützung administrativer Aufgaben und die effiziente Lösung von Kundenanfragen. Wenn Sie stolz darauf sind, großartige Kundenerlebnisse zu bieten und in einer unterstützenden, professionellen Umgebung arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice oder telefonbasierten Rollen.
• Starke Verwaltungskompetenzen und hohe Aufmerksamkeit für Details.

Responsibilities

• Bereitstellung außergewöhnlicher Kundenservice per Telefon und E-Mail.
• Pflege klarer und genauer Kundenunterlagen.

Skills

Kundenservice

Administrative Fähigkeiten

Multitasking

Aufmerksamkeit für Details

Job description

Job Title: Customer Service Administrator
Location: Bidford-on-Avon (must drive due to location)
Salary: £23,500 – £25,000
Hours: Full-Time, Permanent, Monday to Friday, 9am-5pm

We’re looking for a proactive, friendly, and confident Customer Service Administrator to join a busy team based in Bidford-on-Avon. This role is ideal for someone who enjoys building customer relationships and thrives in a fast-paced, varied environment. You’ll be the first point of contact for customers and play a key role in delivering a high standard of service over the phone and via email.

Key Responsibilities:

• Deliver exceptional customer service to new and existing clients via telephone and email
• Maintain clear and accurate customer records using internal systems
• Make outbound follow-up and prospecting calls to support ongoing business growth
• Support administrative tasks including document handling, filing, and data entry
• Help resolve customer queries efficiently to maintain excellent client satisfaction
• Assist with internal marketing and business development campaigns
• Collaborate with the wider team to implement both short- and long-term project goals

What We’re Looking For:

• Previous experience in a customer service or telephone-based role
• Strong administration skills and high attention to detail
• Comfortable managing multiple tasks in a busy environment
• A positive, team-focused attitude with the ability to work independently
• Must have a full UK driving licence and own transport (due to location)
• Background or interest in the beauty industry is a plus but not essential

If you're someone who takes pride in delivering great customer experiences and wants to join a supportive, professional team, we’d love to hear from you.
If you feel you have the relevant skills and experience for this position please click apply or email your CV to [e-mail].