Client Services Administrator

TN United Kingdom; Birmingham; Hybrid; GBP 25,000 - 40,000; Part time

Job summary

An established industry player is seeking a talented Client Services Administrator to join their Consulting Delivery team in Birmingham. This hybrid role offers the chance to work in a dynamic environment focused on client service excellence. You will support data management, handle client queries, and promote continuous improvement within your team. With opportunities for professional development and a commitment to an inclusive culture, this position is perfect for those looking to grow their career in a leading professional services firm.

Benefits

Professional development opportunities

Inclusive culture

Range of career opportunities

Flexible working arrangements

Qualifications

• Administrative experience in a professional services environment.
• Proficiency in Microsoft Office applications.

Responsibilities

• Support data gathering and analysis for client projects.
• Handle client queries in line with SLAs.

Skills

Administrative experience

Proficiency in Microsoft Office

Excellent communication skills

Strong numerical skills

Planning and organizational skills

Education

Relevant qualifications

Job description

Social network you want to login/join with:

Client Services Administrator, Birmingham

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Client:

Location:

Birmingham, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

ac6f18932953

Job Views:

12

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Description:

We are seeking a talented individual to join our Consulting Delivery team at MercerMarsh Benefits. This role will be based in Birmingham. It is a hybrid role requiring at least three days a week in the office.

Mercer Marsh Benefits (MMB) is part of Marsh McLennan, a global leader in workplace health and benefits, operating in 135 countries. Our team designs benefits solutions tailored to client needs, leveraging global intelligence and local market adaptation.

This part of our business advises on insured benefits such as Group Income Protection, Group Life Assurance, and Critical Illness, offering a great opportunity to develop your career in a leading professional services firm.

We will count on you to:

• Support data gathering, organizing, entering, and analyzing for client projects
• Partner with stakeholders to deliver excellent client service
• Handle client and member queries (verbal and written) in line with SLAs
• Promote continuous improvement within your team and location
• Develop and maintain technical and market knowledge
• Quality check work for junior colleagues
• Attend client meetings as required
• Serve as a training and technical resource for colleagues

What you need to have:

• Administrative experience in a professional services environment
• Proficiency in Microsoft Office applications
• Excellent communication skills
• Strong numerical skills
• Good planning and organizational skills with deadline management
• Ability to work independently and in a team, establishing rapport with clients and colleagues

What makes you stand out?

• Experience in Group Risk or Healthcare background
• Insurance industry experience
• Relevant qualifications

Why join our team:

• Opportunities for professional development and interesting work
• Inclusive culture fostering innovation and impact
• Range of career opportunities, benefits, and rewards

#hybrid

Mercer, part of Marsh McLennan, helps clients achieve their investment, health, and retirement goals. Marsh McLennan operates globally across risk, strategy, and people consulting. For more info, visit mercer.com or follow us on LinkedIn and X. We are committed to diversity, inclusion, and flexible working arrangements, including at least three days in-office work per week with designated "anchor days".