Client Service Operations Executive

TN United Kingdom; Watford; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Client Service Operations Executive to join their dynamic team in Watford. This role offers the opportunity to provide operational and administrative support for strategic projects while collaborating with team managers and clients. You will leverage your advanced Excel skills and data management experience to analyze trends and prepare insightful reports. With benefits like life assurance and generous leave, this position is perfect for someone looking to make a significant impact in a supportive and innovative environment.

Benefits

Life assurance

25 days annual leave + 8 bank holidays

Buy and sell holiday scheme

Workplace Bike Scheme

Electric Car Scheme

Retail discounts

Employee Assistance Programme

Monthly well-being allowance

Private Medical insurance

Dental insurance

Qualifications

• Proficient in Excel with advanced data analysis capabilities.
• Strong organizational and multitasking skills essential for project management.

Responsibilities

• Provide operational support for projects and ensure smooth delivery.
• Manage field visit data and prepare client-facing reports.

Skills

Advanced Excel skills

Organizational skills

Attention to detail

Data management

Data analysis

Communication skills

Power BI

Field operations experience

Data reporting platforms

Presentation skills

Project management knowledge

POS management knowledge

Tools

Excel

PowerPoint

Keynote

Power BI

Job description

Social network you want to login/join with:

Client Service Operations Executive, Watford

Location: Watford, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

7a01992644a7

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

This role is home based with travel to our Watford office and Clients' offices as needed.

Objectives:

1. To provide operational and administrative support for strategic and tactical projects.
2. To maintain effective communication and collaboration between the team managers, executives, and clients.
3. To control field visit data, including implementation and updates of reporting systems, with regular quality analysis.
4. To identify opportunities for process improvements and drive operational excellence.

The Role:

1. Assist Client Service Managers with the management and administration of projects, ensuring smooth operational delivery and providing feedback on project execution.
2. Provide full administration services including reporting, data management, and feedback.
3. Manage all aspects of field visit data, ensuring timely updates to stakeholders.
4. Collect and collate data for client meetings, providing insights, recommendations, and analysis.
5. Prepare and present client-facing reports in Excel, PowerPoint, Keynote, and Power BI, analyzing trends and KPIs.
6. Audit and check the accuracy of field data collected through various reporting systems.
7. Identify and resolve data entry anomalies and areas for improvement in field data, collaborating with reporting analysts and managers.

Benefits:

• Life assurance
• 25 days annual leave + 8 bank holidays
• Buy and sell holiday scheme
• Workplace Bike Scheme
• Electric Car Scheme
• Retail discounts through Wider Wallet
• Employee Assistance Programme
• Monthly well-being allowance through Heka
• Private Medical and Dental insurance

Requirements:

1. Advanced Excel skills: must be confident using pivot tables, VLOOKUP, advanced formulas, and data analysis. Ability to create visual reports from raw data.
2. Strong organizational skills: ability to plan, prioritize, and multitask effectively.
3. Excellent attention to detail: ensuring accuracy in data management and reporting.
4. Data management experience: maintaining and updating large datasets.
5. Ability to analyze and interpret data: providing insights and identifying trends.
6. Effective written and verbal communication skills for professional client and team interactions.
7. Ability to build reports using Power BI.
8. Experience with field operations or merchandising, knowledge of retail environments and field team dynamics.
9. Experience with data management/reporting platforms.
10. Presentation skills: creating reports/insights for clients in PowerPoint or Keynote.
11. Experience working across different countries and cultures.
12. Basic project management knowledge: understanding timelines, milestones, and deliverables.
13. Knowledge of POS (Point of Sale) management.