Client Service Executive – Insurance

WTW; Ipswich; Hybrid; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Hybrid working options

Private healthcare

Life insurance

Group income protection

Pension with company matching up to 10

Volunteer day

Job summary

WTW in Ipswich is hiring a Client Service Executive for our GB Retail business. You will provide outstanding client service to a diverse portfolio across industries, building strong relationships with stakeholders and managing coverage across Property Damage, Liability, Motor, and other commercial lines.

You’ll operate in a hybrid role with 2–3 days home working, collaborating with colleagues across offices and markets while developing risk management solutions and driving client satisfaction.

Qualifications

• Proven track record of delivering outstanding client service.
• Thorough technical knowledge of Commercial Insurance programmes including but not limited to Property Damage/Business Interruption, Liability, and Motor Insurance
• Strong communication, negotiation, and influencing skills.
• Ability to manage your workload and balance competing priorities.
• Team player who works effectively in various teams.
• Working towards or have gained a Dip CII.

Responsibilities

• Client Relationship Management: Understand client’s business and risk management needs, establish and maintain active relationships with primary Stakeholders and decision-makers, and deliver profitable business solutions.
• Placement Management: Optimize revenue from new and existing clients using a range of placement channels and markets.
• Operational & Service Delivery: Communicate effectively with clients, colleagues, and markets to maximize service delivery levels.

Skills

Client service

Communication

Negotiation

Teamwork

Time management

Education

Dip CII

Job description

Are you passionate about client service and have a broad knowledge of insurance products and markets? If so, we have an exciting opportunity for you to join our GB Retail business as a Client Service Executive.

Are you passionate about client service and have a broad knowledge of insurance products and markets? If so, we have an exciting opportunity for you to join our GB Retail business as a Client Service Executive.

Why Join Us

• Collaborative Culture: Work in a supportive and collaborative team where everyone’s ideas are valued
• Career Growth: Enjoy ample opportunities for professional development and career advancement.
• Recognition and Rewards: Be recognized and rewarded for your hard work and achievements. Hybrid Work Style: Enjoy the flexibility of working from home 2-3 days per week.
• Multiple Office Locations: Choose from Ipswich, Manchester, Edinburgh, Bristol, Birmingham, Glasgow, Reading, Cardiff and Leeds

The Role

As a Client Service Executive, you'll provide outstanding client service and support to a diverse portfolio of new and existing clients across various exciting industry sectors, including Infrastructure & Utilities, Manufacturing & Industrial, Land Transport, Leisure & Hospitality, Retail, and Professional Services. No two days are ever the same, offering you a variety of new challenges and opportunities to manage and develop relationships.

Key Responsibilities

• Client Relationship Management: Understand client’s business and risk management needs, establish and maintain active relationships with primary Stakeholders and decision-makers, and deliver profitable business solutions.
• Placement Management: Optimize revenue from new and existing clients using a range of placement channels and markets.
• Operational & Service Delivery: Communicate effectively with clients, colleagues, and markets to maximize service delivery levels.

Qualifications

What you’ll bring

• Proven track record of delivering outstanding client service.
• Thorough technical knowledge of Commercial Insurance programmes including but not limited to Property Damage/Business Interruption, Liability, and Motor Insurance
• Strong communication, negotiation, and influencing skills.
• Ability to manage your workload and balance competing priorities.
• Team player who works effectively in various teams.
• Working towards or have gained a Dip CII.

What We Offer

Enjoy a generous benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, paid professional memberships, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]