Client Service Manager - Glasgow

WTW; Glasgow; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Group life insurance

Pension with matching contributions

Hybrid working options

Professional memberships

Volunteer day

Job summary

WTW is seeking a Client Services Manager to join our service delivery team in the UK. You will ensure the delivery of operational services in line with budgets, compliance and client expectations, while leading a matrix team and maintaining strong client relationships.

The role requires strong leadership, communication and budgeting skills, with a record of delivering excellent client service across large, complex operations. Hybrid working options are available.

Qualifications

• Education to A level or equivalent industry experience.
• ACII or working towards qualification is desirable.
• Proven track record of delivering high levels of client service.
• Experience leading large matrix teams and managing budgets.

Responsibilities

• Lead and direct a team delivering operational services.
• Ensure service delivery aligns with standards and budgets.
• Communicate, negotiate and influence stakeholders effectively.
• Drive key company metrics and manage change.

Skills

Management leadership

Client service delivery

Communication skills

Negotiation skills

Team leadership

Budget awareness

Education

A level

ACII qualification

Job description

Client Services Manager

Act as an integral part of the WTW service delivery organization, ensuring team’s delivery of operational services in line with service delivery, compliance standards and budgets

Description

Client Services Manager

Act as an integral part of the WTW service delivery organization, ensuring team’s delivery of operational services in line with service delivery, compliance standards and budgets

The Role

• Preferably educated to A level or relevant industry experience
• Preferably with professional qualification of ACll or working towards
• Excellent management and leadership skills, with a proven track record ofdelivering excellent levels of client service through a large scale, matrix operations
• Strong communication, negotiation and influencing skills
• Ability to be able lead and direct a team
• High levels of business and financial acumen with an understanding of company strategy, operating environment and business objectives
• Strong skills in problem solving, planning and budgeting
• Ability to be able deliver key company metrics and measures
• Experience of maintaining control of and managing change

Qualifications

What you’ll bring:

• Preferably educated to A level or relevant industry experience
• Preferably with professional qualification of ACll or working towards
• Excellent management and leadership skills, with a proven track record ofdelivering excellent levels of client service through a large scale, matrix operations
• Strong communication, negotiation and influencing skills
• Ability to be able lead and direct a team
• High levels of business and financial acumen with an understanding of company strategy, operating environment and business objectives
• Strong skills in problem solving, planning and budgeting
• Ability to be able deliver key company metrics and measuresExperience of maintaining control of and managing change

Skills

• Excellent management and leadership skills, with a proven track record of delivering excellent levels of client service through a large scale, matrix operations
• Strong communication, negotiation and influencing skills
• Ability to be able lead and direct a team
• High levels of business and financial acumen with an understanding of company strategy, operating environment and business objectives
• Strong skills in problem solving, planning and budgeting
• Ability to be able deliver key company metrics and measures
• Experience of maintaining control of and managing change

What We Offer

• You’ll receive 25 days of annual leave plus an extra WTW day to relax and recharge.
• Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind.
• Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
• We support your growth and balance with hybrid working options, paid professional memberships, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community.
• On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]