Account Handler - Real Estate Practice

Willis Towers Watson; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Private healthcare

Life insurance

Electric vehicle car scheme

25 days of annual leave

Defined contribution pension scheme

Job summary

Willis Towers Watson is seeking an Account Handler for the Real Estate Practice based in Ipswich. This role involves delivering outstanding client service, supporting both existing and new clients within the Real Estate sector. You'll interact with clients, negotiate terms, and provide portfolio management.

We offer hybrid work options, a comprehensive benefits package including 25 days of leave, healthcare, and a pension plan, alongside additional perks like an electric vehicle scheme and volunteer day.

Qualifications

• Proven track record of delivering high levels of client service.
• Ability to service 'volume' business to SME businesses in the UK.
• Strong communication, negotiation and influencing skills.

Responsibilities

• Deliver outstanding client service and support for new and existing business within the Real Estate Practice.
• Negotiate renewal terms/quotations and mid-term cover alterations.
• Complete Renewal Reports applying technical knowledge.

Skills

Client service delivery

Communication skills

Relationship building

Negotiation skills

MS Excel

Education

Dip CII or similar

Job description

Description

Account Handler - Real Estate Practice

This is an excellent opportunity to join our Real Estate team as an Account Executive (Hybrid work style) based in our Ipswich office.

In this role, you will be responsible for providing outstanding client service and support to new and existing Real Estate clients. The team specialise in innovative risk solutions to a wide variety of organisations within the Real Estate arena – Property Owners, Investors, Operators, Managers and Developers – with property portfolios across the UK and Europe. No two days are the same and you will find a variety of new challenges and opportunities to get involved in, both during the renewal and mid‑term lifecycles.

We are seeking candidates with a passion for client service and excellent communication skills. A basic grounding in general insurance would be useful, but proven administration skills and a good working knowledge of Microsoft Office applications especially Excel will give you a great starting point.

We now operate a Hybrid work style which enables you to work from the most appropriate location depending on what you have to do that day. We really enjoy our time in the office meeting clients and catching up with colleagues, but we also appreciate the days we choose to stay at home and work in a comfortable, quiet environment without that commute.

Role

• Responsible for delivery of outstanding client service and support for new and existing business within the Real Estate Practice.
• Day‑to‑day client service: answering queries received directly from clients, brokers and other third parties, communicating by voice as well as email including covering advice on scenarios applied across the entire insurance portfolio; contract reviews; additions/deletions of cover; acquisitions/disposals; technical analysis, renewal strategy, coverage review and alternative programme design; data review, validation and manipulation; application of technical and client knowledge to the full suite of documentation required to renew/place business within London Market (including Market Presentations, MRC, Endorsements etc.) post drafting.
• Interpretation and review of quotations to ensure fit for purpose and meet client demands/needs.
• Negotiation of renewal terms/quotations and mid‑term cover alterations.
• Completion of Renewal Reports, applying both technical and bespoke client knowledge to finalise post drafting.
• Completion of summaries of insurance for all interested parties (client / managing agents / tenants / network) applying both technical and client knowledge post drafting.
• Attendance at key client and market meetings.
• Working with clients, insurers and overseas network to address and resolve technical and portfolio issues outside of renewal.
• Liaison with other divisions/offices of WTW to provide portfolio management for renewal and mid‑term requirements.

Qualifications

• Proven track record of delivering high levels of client service.
• Ability to service "volume" business to SME businesses in the UK.
• Skilled at building effective relationships.
• Strong communication, negotiation and influencing skills.
• Experience of working with and adhering to processes and systems to support client service.
• Good working knowledge of MS Excel.
• Broad knowledge of Real Estate insurance products and market.
• Preferably working towards Dip CII or similar.

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle‑to‑work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]