Senior Global Specialist (Multinational Insurance)

Willis Towers Watson; Ipswich; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Remote working options

Private healthcare

Pension scheme

Job summary

Willis Towers Watson is seeking a Senior Global Specialist (Multinational Insurance) to deliver exceptional client service for multinational accounts and support for new and existing business. The role is hybrid and can be based in Ipswich or London, working with insurers, brokers and client operations to align local and global programmes.

The role emphasizes strategic renewal planning, local tariff and wording nuances, and knowledge sharing within the Multinational GB Team.

Qualifications

• Strong interpersonal and communication abilities with clients and insurers.
• Able to analyse situations and provide practical recommendations.
• Experience with processes and systems supporting client service delivery.
• Proficiency in data analysis and presentation.
• Holds or is working towards ACII qualification.

Responsibilities

• Deliver client service for allocated multinational clients and support new/existing business.
• Set annual service plans for multinational clients and tailor renewal strategies.
• Coordinate with insurers and brokers on local vs global policy requirements.
• Communicate programme status to broker networks and client operations.
• Mentor junior team members within the Multinational GB Team.

Skills

Interpersonal skills

Communication skills

Client focus

Analytical thinking

Process awareness

Data analysis

Presentation skills

Education

ACII professional qualification

Tools

Microsoft Office

Copilot

Job description

Description

Join WTW as a Senior Global Specialist (Multinational Insurance) responsible for the delivery of client service for allocated multinational clients and support for new and existing business for the relevant Business Area This is hybrid role, can be based out either Ipswich or London.

The Role

Global Programme Renewals

• Create and agree the annual service plan for each Multinational Client
• Formulate and agree the renewal data gathering strategy and timeline
• Provide input into strategy meetings with clients, brokers and insurers
• Work with insurers and broking teams to establish local and master policy requirements (limits, cover, nuances, where local policies are to be issued etc.)
• Work with insurers to identify local nuances such as tariffs, wording restrictions, local retentions etc.
• Agree or install KPI's with insurer regarding local policy and certificate issuance, together with premiums collections and cashflow. Reviewing post renewal as part of stewardship meeting
• Input or production of premium allocations to ensure that there are benchmarked with local norms, comply with local tariffs etc.
• Agree network fees
• Have responsibility for the communication of group programmes to broker network and local client operations (where required)
• Management of insurers administrations of local policies including: ensuring instructions sent to local fronting companies in a timely manner, communication to client on status of insurers instructions, monitor status and speed of issuance of local policies and invoices
• Attend meetings with local brokers and client where required on local and global insurance issues

Local Programmes (stand-alone policies/compulsory covers)

• Communication of group risk purchasing philosophy to local brokers and local client companies (where appropriate)
• Produce Analysis Report of local policy summaries to ensure:
  • compulsory covers are purchased
  • no duplications with global programmes
  • local policies dovetail with global programmes
  • adherence to group risk purchasing philosophy
  • compliance with remuneration parameters
• Work with client and local broker to maximise WTW Global Network appointments on local lines
• Agree and manage local broker service requirements with client

General Advice

• Provision of information on admitted/non-admitted, compulsory covers, where local policies required, extent of cover available locally and other regulations and practices.
• Provide advice to colleagues, prospects and clients on the operation of global programmes
• Advise colleagues, prospects and clients on insurers capabilities to deliver global solutions
• Be a focal point for knowledge of insurers international expertise and processes
• Provide training and mentorship to less experienced colleagues with the Multinational GB Team

Communications and Relationships

Internal

• Attend relevant conferences and industry events.
• Develop and maintain effective working relationships with colleagues and Associates.

External

• Establish and maintain professional relationships with key client contacts.
• Develop effective working relationships with key contacts within insurer organisations.

Qualifications

What you'll bring

Qualifications

• Relevant industry experience.
• Preferably holds, or is working towards, the ACII professional qualification.

Skills

• Intermediate level IT skills (Microsoft Office suite and Copilot)
• Comprehensive knowledge of insurance and underwriting to deal effectively with client needs
• Strong interpersonal and communication skills with the ability to build relationships with new clients and insurers and maintain strong relationships with existing ones
• Able to deal professionally with internal and external contacts, able to represent BU and the wider WTW Group with a high level of credibility
• Excellent Client focus with proven experience of delivery of high levels of client service
• Ability to analyse situations and provide recommendations to identify optimum solutions
• Good understanding of the processes that support the operating model and strategy for the BU and WTW GB overall
• Experience of working with and adhering to processes and systems that support client service delivery
• Intermediate level of data analysis and presentation skills.

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with remote working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-workprogramme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]