Client Service Manager - Glasgow

Willis Towers Watson; Glasgow; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Life insurance

Group income protection

Hybrid working options

Professional memberships

Employee assistance programme

Volunteer day

Electric vehicle car scheme

Share scheme

Cycle-to-work

Dental and optical cover

Critical illness protection

Job summary

Willis Towers Watson is seeking a Client Services Manager to join our service delivery team in the UK. You will oversee operational services, ensuring delivery, compliance, and budget adherence across a large, matrix organisation.

The role requires strong leadership, communication and financial acumen, with a track record of delivering exceptional client service through complex structures. Hybrid working options and comprehensive benefits are provided.

Qualifications

• Preferably educated to A level or relevant industry experience.
• Preferably with professional qualification of ACll or working towards.
• Excellent management and leadership skills, with a proven track record of delivering excellent levels of client service through a large scale, matrix operations
• Strong communication, negotiation and influencing skills
• Ability to lead and direct a team
• High levels of business and financial acumen with an understanding of company strategy, operating environment and business objectives
• Strong skills in problem solving, planning and budgeting
• Ability to deliver key company metrics and measures
• Experience of maintaining control of and managing change

Responsibilities

• Act as an integral part of the WTW service delivery organization, ensuring team’s delivery of operational services in line with service delivery, compliance standards and budgets

Skills

Leadership skills

Client service delivery

Communication

Negotiation

Influencing skills

Team leadership

Budgeting & financial acumen

Problem solving

Change management

Education

A level or relevant industry experience

ACll qualification (or working towards)

Job description

Description

Client Services Manager

Act as an integral part of the WTW service delivery organization, ensuringteam’s delivery of operational services in line with service delivery, compliance standards and budgets

The Role

• Preferably educated to A level or relevant industry experience
• Preferably with professional qualification of ACll or working towards
• Excellent management and leadership skills, with a proven track record of delivering excellent levels of client service through a large scale, matrix operations
• Strong communication, negotiation and influencing skills
• Ability to be able lead and direct a team
• High levels of business and financial acumen with an understanding of company strategy, operating environment and business objectives
• Strong skills in problem solving, planning and budgeting
• Ability to be able to deliver key company metrics and measures
• Experience of maintaining control of and managing change

Qualifications

What you’ll bring:

• Preferably educated to A level or relevant industry experience
• Preferably with professional qualification of ACll or working towards
• Excellent management and leadership skills, with a proven track record of delivering excellent levels of client service through a large scale, matrix operations
• Strong communication, negotiation and influencing skills
• Ability to be able lead and direct a team
• High levels of business and financial acumen with an understanding of company strategy, operating environment and business objectives
• Strong skills in problem solving, planning and budgeting
• Ability to be able to deliver key company metrics and measures
• Experience of maintaining control of and managing change

What we offer

• Enjoy a generous benefits package designed to help you thrive, both professionally and personally. You’ll receive 25 days of annual leave plus an extra WTW day to relax and recharge.
• Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind.
• Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
• We support your growth and balance with hybrid working options, paid professional memberships, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community.
• On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more.
• Start making the most of your career and wellbeing with a range of benefits tailored for you.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]