Client Service Director

Willis Towers Watson; Park Central; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

25 days leave

Hybrid working

Private health care

Life insurance

Group income protection

Pension scheme

Share scheme

Volunteer day

Job summary

Willis Towers Watson is seeking a Client Service Director to lead a Midlands portfolio, driving new business, client leadership and high-value service delivery. The role blends market-facing growth with cross-team collaboration to strengthen client relationships and long-term retention.

You will work with regional leadership to develop strategies, network within the business community and promote the WTW brand while maintaining the highest standards of governance and client service.

Qualifications

• Proven track record of winning new business in a complex market.
• Extensive experience managing long-term client relationships.
• Strong leadership capable of cross-team collaboration.
• Excellent communication and negotiation skills.

Responsibilities

• Develop and execute strategies to identify and secure new business opportunities.
• Build and maintain a portfolio of prospects and clients to support growth.
• Represent WTW in the local business community and promote the brand.
• Collaborate across lines of business to deliver effective client solutions.
• Lead client strategies to support retention and account growth.
• Ensure high client service standards and manage risks appropriately.

Skills

Business development

Client leadership

Strategy development

Stakeholder management

Negotiation

Relationship building

Job description

Description

WTW is seeking a Client Service Director to join our Midlands team. This is a strategically important role that combines responsibility for both business development and client leadership. The successful candidate will be responsible for winning new business, supporting regional growth initiatives, and leading a portfolio of key client relationships to ensure exceptional service delivery and long-term retention.

The role combines a strong external focus with leadership responsibility and offers an opportunity to represent WTW within the local business community while working collaboratively across the wider organisation. The expected allocation of time is approximately 60% dedicated to business growth and development activities and 40% focused on client management and service delivery.

The Role:

As a Client Service Director, you will work closely with the Regional Director, the Business Development team, Account Directors and colleagues across WTW to deliver sustainable growth while maintaining the highest standards of client service.

Your responsibilities will include the following:

• Develop and execute strategies to identify, pursue and secure new business opportunities across the Midlands region.
• Build and maintain a personal portfolio of prospects and clients while supporting the overall growth strategy of the region.
• Represent WTW within the local business community by actively networking, strengthening market relationships and promoting the WTW brand.
• Collaborate with colleagues across lines of business, industry practices and specialist teams to deliver the most effective solutions for clients and prospects.
• Lead the development and delivery of client strategies that support retention, account growth and long-term client relationships.
• Ensure client service standards are maintained consistently across the portfolio, identifying and escalating risks or concerns where appropriate.
• Build strong relationships with key stakeholders and decision-makers within client organisations, establishing yourself as a trusted adviser.
• Contribute to the wider Account Director community by sharing best practices, market insights and industry knowledge.
• Support the development and implementation of regional sales strategies and contribute actively to the broader sales community.
• Actively promote WTW through professional networking channels, including LinkedIn, and serve as an ambassador for the organisation within the market.
• Ensure all activities are conducted in accordance with regulatory requirements, internal policies and conduct risk principles, always placing the interests of clients and the integrity of the market at the centre of decision-making.
• Support operational governance activities and contribute to the effective management of risks associated with the role and wider business operations.
• Maintain relevant professional qualifications and actively pursue ongoing learning and development opportunities.

Qualifications

What you bring:

• A proven track record of developing and winning new business opportunities within a complex and competitive environment.
• Extensive experience of building, developing and managing long-term client relationships.
• Strong leadership capabilities, with the ability to inspire, influence and collaborate effectively across multiple teams and stakeholders.
• Excellent communication, negotiation and stakeholder management skills, with the ability to build credibility and influence at all levels.
• Strong commercial awareness and financial acumen, combined with a clear understanding of business strategy and organisational objectives.
• Excellent problem-solving abilities and the confidence to navigate complex situations and competing priorities.
• Experience of facilitating discussions, building consensus and managing ambiguity within a dynamic environment.
• A strong understanding of regulatory and compliance requirements, including conduct risk principles and governance standards.
• A collaborative approach, together with the ability to build effective relationships internally and externally.
• A genuine passion for representing WTW and contributing to the ongoing success and growth of the business.

What We Offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]