Sales & Relationship Director

WTW; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working options

Private health care

Pension scheme

Volunteer day

Job summary

WTW in London is seeking a Sales & Relationship Director to lead the business development agenda for Global Specialty ICT, building relationships with senior client leaders and cross‑team collaborations. This role combines strategic account planning with active revenue growth, requiring office presence four days a week and strong networking capabilities to unlock new opportunities across ICT.

You will be a trusted adviser to high‑level buyers, coordinate client activities with colleagues,

Qualifications

• Insurance market experience and knowledge of market participants/dynamics.
• Sales or relationship management experience with clients across large organisations.
• Strong commercial awareness, externally with clients and internally within the organisation.
• Ability to operate independently, set priorities, and deliver against objectives.
• Proven ability to build relationships and networks quickly, internally and with clients.
• Strong communication skills with the ability to communicate with impact.

Responsibilities

• Develop and execute an account strategy to win growth opportunities across ICT.
• Act as trusted adviser to senior buyers and decision makers within client organisations.
• Coordinate cross‑ICT opportunities and collaborate with Willis Broking and other teams.
• Lead client relationship activities and ensure delivery of value across engagements.
• Partner with Sales Effectiveness Team to maximise revenue generating activities.

Skills

Insurance market experience

Sales or relationship management

Commercial awareness

Independent working

Networking

Communication skills

Job description

Description

As part of the Global Specialty team within Insurance Consulting & Technology (ICT), you will drive and support the business development agenda for the team and broader ICT community.The role is based in London and requires an office presence of four days per week.

This position requires someone who is able to play two key roles:

• Pathfinder – to build relationships, map opportunities and forge strong connections with the right people at selected clients, typically C-suite and budget-holders / decision makers


• Facilitator – to keep client interactions grounded in reality, ensure all relevant chances to add value / extract revenue are examined and to positively challenge the client and WTW to deliver maximum value

The Role

The Sales & Relationship Director will be:

• A trusted adviser to key buyers and the most senior contacts within client organisations.


• Best positioned to leverage existing relationships and client knowledge to create growth opportunities across ICT.


• A connector to senior sellers across all areas of ICT.


• A key convener for client relationships and therefore not solely responsible for day-to-day client management.


• Proactive in facilitating growth across ICT by connecting internal and external solutions to client needs, leveraging other WTW teams where appropriate, including Willis Broking.


• A source of client insight and guidance for colleagues pursuing new business opportunities and retaining existing relationships.
  Responsible for developing a strong understanding of ICT’s propositions.


• Active in identifying and pursuing cross-ICT sales opportunities in collaboration with other senior sellers to deliver growth.


• Working closely with the Sales Effectiveness Team to maximise time spent on revenue-generating activity.
  Forward-looking in discussing client needs and generating opportunities beyond current circumstances.


• Coordinating client relationship activities across the wider team.

Principles and Accountabilities

The Sales & Relationship Director will be integral to the execution of WTW’s sales and client management strategy. To fulfil this role, the Sales & Relationship Director must:

• Understand the client’s business, workforce issues, and buyer hubs.


• Lead account planning sessions.


• Facilitate revenue opportunities adjacent to the role.


• Liaise with colleagues across all proposition areas to enable introductions to the full range of propositions.


• Work with relevant proposition leaders to identify opportunity leads.


• Delegate client issues to client teams for resolution and follow up as required.

Qualifications

What you’ll bring

• Insurance market experience, including knowledge of market participants and dynamics.


• Sales or relationship management experience.


• Strong commercial awareness, both externally with clients and internally within the organisation.


• The ability to operate independently, set priorities, and deliver against objectives.


• Proven capability to build relationships and networks quickly, both internally and with clients.


• Strong communication skills with the ability to communicate with impact.

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]