Client Service Advisor

Aon Hewitt; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading global firm is hiring a Client Service Advisor in London who will support multinational clients by managing their insurance needs. This role requires strong analytical skills and a thorough understanding of the insurance sector, offering an opportunity for professional growth and development within a collaborative environment.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Flexible working styles

Qualifications

• Minimum of 7-10 years’ experience in a similar or related role.
• Proven experience in dealing with Multinational clients.
• Extensive knowledge of policy wordings and short-term insurance markets.

Responsibilities

• Primary point of contact for clients managing renewals and cancellations.
• Prepare renewal instructions and liaise with insurers for discounts.
• Facilitate client meetings and assist in risk management.

Skills

Analytical skills

Problem-solving skills

Interpersonal skills

Communication skills

Education

Bachelor’s degree

Grade 12 or equivalent

Registered with FSCA

Licentiate with IISA

Tools

MS Word

MS Excel

Job description

Client Service Advisor - Aon Global Client Network (AGCN)

Are you a seasoned professional with extensive experience supporting a team that deals with multinational/global clients? We are hiring!

Aon South Africa is recruiting a highly skilled Client Service Advisor in our AGCN department based on a hybrid basis, from our offices in Sandton.

The role of the Client Service Advisor (AGCN) is to work closely with Client Manager/ Business Unit Head or Strategic Account Manager to retain and service existing and prospective clients.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Responsible for being the primary point of contact for clients.

Contributes to and provides input into the entire client lifecycle, including renewals, endorsements and/or cancellations.

Works with Client Manager/ Business Unit Head or Strategic Account Manager to ensure high quality, efficient and compliant delivery of all client-servicing administrative/transactional activities.

Provides clients with renewal notices and reminders.

Prepares renewal instruction forms, quotes, closing instructions and proposal forms for clients and/or insurers.

Communicates with insurers on any discounts, following requests from clients.

Manages and facilitates the cancellation process and creates the necessary documentation.

Fulfills the primary point of contact for clients by providing services and resolving queries.

Assists in the day to day running of clients’ risk and insurance programs, producing and checking documentation where required.

Liaises with the outsource supplier to pass on appropriate work and ensure standards are met (where outsource partner exists).

Contributes to all client planning meetings and attends and contributes to internal and external client meetings

Responsible for credit control.

How this opportunity is different

This is an excellent development opportunity for a polished, proactive and credible insurance professional to enhance their client-management and technical capabilities in a diverse and challenging role. Ongoing support and mentoring will be provided to ensure your success and a pathway for career progression.

Here at Aon, you’re always more than just a job title. We encourage and support you to expand your knowledge and grow alongside some of the best people in the business – in South Africa and throughout our connected global networks.

Skills and experience that will lead to success

Qualifications.

• A minimum of Grade 12 or equivalent
• A bachelor’s degree is preferable
• Must be registered as a representative with the FSCA in terms of the FAIS Act
• Must be registered as a licentiate with the IISA

Knowledge.

• Extensive knowledge of policy wordings.
• Comprehensive knowledge of the South African and international short-term insurance markets will be advantageous.
• An in-depth strategic knowledge of industry and business strategies and company goals will be advantageous.
• Advanced computer literacy in MS Word and Excel.

Skills and Attributes.

• Advanced analytical, technical and problem-solving skills and abilities.
• Ability to communicate effectively
• Good interpersonal and organizational skills.
• Ability to work effectively in and with teams.

Experience.

• Have a minimum of 7-10 years’ experience in a similar or related role.
• Must have proven experience in dealing with Multinational clients.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

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