Hybrid Customer Engagement & Retention Specialist

Bupa Care Homes (HH Bradford) Limited; Brighton; Hybride; GBP 31 000 - 37 000; Plein temps

Résumé du poste

Bupa Global in Brighton is seeking a Customer Engagement Advisor on a permanent, full-time basis. You will support members throughout their journey, handling renewals, policy changes, welcomes, and retention by delivering excellent service.

The role is hybrid, 35 hours per week, Monday–Friday 8-5. You will build relationships, solve problems, and contribute to customer experiences. Strong sales/retention experience and excellent communication are essential.

Qualifications

• Proven sales/retentions experience is essential for this role.
• Excellent listening and questioning skills to ensure all member information is identified.
• Ability to advise and influence - listens and considers information leading to the application of sound business advice.
• Decision making ability.
• Self-motivated and target driven, with excellent planning and organisational skills.
• To have a good geographical knowledge and appreciation of differing time zones.
• Strong communication and interpersonal skills.

Responsabilités

• Working from outbound call lists, inbound calls and email communications to address member queries with the goal of retaining and renewing the individual’s membership.
• Using existing sales and negotiation skills to correctly assess the members’ needs, making changes to policies where appropriate.
• Working towards pre-set targets and quality measures to ensure an excellent customer experience for all member interactions.
• Taking full ownership for all member contact and recommend any appropriate options, from providing quotations to answering queries.
• Ensuring that every opportunity to fully deliver to the member is identified and taken.
• Accurately maintaining and updating all CRM systems, ensuring quality of information throughout.

Connaissances

Sales/retention

Active listening

Questioning skills

Advising & influencing

Decision making

Self-motivation

Planning & organisation

Geography/time zones

Communication & interpersonal

Description du poste

Bupa Global in Brighton is seeking a Customer Engagement Advisor on a permanent, full-time basis. You will support members throughout their journey, handling renewals, policy changes, welcomes, and retention by delivering excellent service.

The role is hybrid, 35 hours per week, Monday–Friday 8-5. You will build relationships, solve problems, and contribute to customer experiences. Strong sales/retention experience and excellent communication are essential.