Client Retention Manager - Physical Security

JR United Kingdom; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the Physical Security sector is seeking a Client Retention Manager to enhance client relationships and drive retention strategies across the UK. The role focuses on maintaining long-term client satisfaction and maximizing client lifetime value. The ideal candidate will have proven experience in client retention and business development, with strong communication skills and proficiency in CRM tools.

Qualifications

• Proven experience in client retention or business development in Physical Security.
• Experience managing workstreams valued up to 5 million GBP.

Responsibilities

• Strengthen client relationships and ensure ongoing satisfaction.
• Drive client retention strategies and generate repeat business.
• Support contract renewals and assist in negotiations.

Skills

Communication

Presentation

Self-motivated

Tools

CRM systems

MS Office

Salesforce

Job description

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Client Retention Manager - Physical Security, England

Location: England, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

The Client Retention Manager will be responsible for supporting and driving the company's client retention strategies within the Physical Security sector across the UK. The role involves developing and maintaining strong, long-term relationships with existing clients to ensure high customer satisfaction, promote repeat business, and maximize client lifetime value across key industries, including but not limited to Corporate Accounts, Tech, Media & Telecoms, Manufacturing, Education, Retail, Maritime and Aviation, Logistics and Distribution, and Critical National Infrastructure.

Main Responsibilities:

• Strengthen client relationships by actively supporting the management of key existing client relationships, building long-term trust, and ensuring ongoing satisfaction.
• Assist in driving client retention strategies that prioritize client loyalty and engagement, helping to generate repeat business and referrals.
• Identify new opportunities within existing accounts.
• Collaborate with Operations Teams to ensure clients receive top-tier service, high-quality solutions, and timely support.
• Support contract renewals by assisting in negotiations to secure mutually beneficial terms.
• Partner with Business Development, Commercial, and other departments to align retention strategies with broader company goals.
• Promote the company's value proposition by sharing expertise and success stories to strengthen client relationships.
• Contribute to strategic planning by identifying client-focused strategies and new growth opportunities.

Qualifications for Success:

• Proven experience in client retention, sales, or business development within the Physical Security sector, focusing on long-term relationship management.
• Experience managing workstreams valued up to 5 million GBP.
• Strong communication and presentation skills to influence clients and build lasting relationships.
• Self-motivated with the ability to drive retention efforts and meet targets.
• Proficiency in CRM systems and IT tools such as MS Office and Salesforce.
• Demonstrates integrity, professionalism, and ethical behaviour in all client interactions.